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Mobile Recording from Vodafone is a next generation mobile voice recording (MVR) solution that captures calls and text messages made and received on any mobile device regardless of operating system.  For more information on the Vodafone solution, please refer to the Vodafone website at https://www.vodafone.com/business/solutions/unified-communications/call-recording/network-mobile-recording

Verba directly imports Vodafone calls via a secure and resilient connection. The system monitors when the last import occurred inside business hours, alerting and automatically failing over to an alternate connection if no calls are received.  All available calls are imported as soon as they are available.

For a general description of Verba Import sources, please refer to Import sources.

Recording is supported for the following modalities

  • Voice

Creating a Vodafone import source

Follow the steps below to create a new Verba Import source for Vodafone: 

Step 1 - Open the Verba Web interface then select Data > Import Sources from the top menu

Step 2 - Click on the Add New Import Source link on the top right

Step 3 - Complete the configuration according to the requirements in the following table

Configuration ItemDescription
Primary Service URLURL of the storage location where Vodafone recordings are stored
Secondary Service URLURL of the storage location where Vodafone recordings are stored
UserVodafone account user name
PasswordVodafone account password
TLS Certificate File / ThumbprintCertificate file / certificate thumbprint used for the Vodafone connection.
TLS Key FileFile system location where the certificate key is stored.
TLS Key PasswordSpecify the password for the file that contains the certificate keys.
TLS Key Trust List

Specify the list of certificates that Verba trusts from a 3rd-party connection. Available options:

pem file with a list of certificates

comma separated certificate thumbprints

comma separated CA thumbprints

Forward Proxy AddressIP address or FQDN of the forward proxy. When defined, the system will connect through a forward proxy.
Forward Proxy PortThe port of the forward proxy
Forward Proxy UsernameUsername for basic authentication for the forward proxy server
Forward Proxy PasswordPassword for basic authentication for the forward proxy server
Business Hours TimezoneTimezone applied to business hours for monitoring and failover purposes
Business Hours Start TimeStart of business hours
Business Hours End TimeEnd of business hours
Default Throttle Wait Time (Seconds)Import back off time if Vodafone is busy
Recording Import Batch SizeMaximum number of Vodafone calls to request at once
On Completion Delete Files Stored In VodafoneMust always selected during production. Allows flexibility during setup and testing.


Step 4 - Click Save to save the settings

Import Policy Configuration

Follow the steps below to configure the Data Import action:

Step 1 - In the Verba web interface, navigate to Data > Data Management Policies

Step 2 - Click on the Add New Data Management Policy button at the top-right corner of the page

Step 3 - For the action, select Data Import

Step 4 - Under Available Import Sources, select the Import Source that you created, then click on the Add button just below the text field

Step 5 - Configure the policy details, based on the information that is shown in the configuration items summary table below

Step 6 - Set up how frequently the Import should be run in the Scheduling section

Step 7 - Click on Save


Configuration Parameter NameDescription
Enable Recording Rules

Must be set as used to help determine call direction.

If both source and destination numbers are unknown, i.e., not defined users/extensions, the call will still be recorded but only visible to superuser privilege.

Execute Only On Selected ServersIf enabled, a specific server can be chosen that will run this policy.

Vodafone metadata

The system captures the following metadata specific to Vodafone recordings. These fields are available through the standard and the Vodafone specific custom metadata template.

Metadata Field

Description

Template

Available

Start DateStart date of the conversationStandardYes
Start TimeStart time on the conversationStandardYes
End DateEnd date of the conversationStandardYes
End TimeEnd time of the conversationStandardYes
DurationLength of the conversationStandardYes
UserName of the recorded userStandardYes
FromSubscriber / Third Party Phone numberStandardYes
From InfoUser / contact nameStandardYes
ToSubscriber / Third Party phone numberStandardYes
To InfoUser / contact nameStandardYes
DirectionDirection of the call from the system perspective, requires configuring internal number/domain patternsStandardYes
Direction (User)Direction of the call from the recorded user perspectiveStandardYes
From (Verba)Verba user name associated with the From NumberStandardYes
To (Verba)Verba user name associated with the To numberStandardYes
LocationHostname of the recording serverStandardYes
End CauseNormal, Hold, Transfer, Conference, Device Change, From Terminated, To TerminatedStandardNo
Audio CodecAudio codec of the recorded streamsStandardNo
Video codecVideo codec of the recorded streamsStandardNo
Platform Call IDUnique conversation identifier received from the recorded platformStandardYes
Silence RatioRatio of silence in the conversationStandardNo
Talkover RatioTalkover ratio of the conversationStandardNo
Longest SilenceLength of the longest silence present in the conversationStandardNo
User ID / Agent IDVodafone user IDStandardYes
From DeviceDevice ID of the calling partyStandardNo
To DeviceDevice ID of the called partyStandardNo
Dialed NumberOriginal dialed numberStandardNo
From IPIP address associated with the calling partyStandardNo
To IPIP address associated with the called partyStandardNo
From Proxy IPIP address of the proxy server associated with the caller partyStandardNo
To Proxy IPIP address of the proxy server associated with the called partyStandardNo
Source PlatformVodafoneStandardYes
Conversation TypeVoiceStandardYes
Forward ReasonForward reason for the conversation (e.g. forwarded, transferred, team call, delegated, etc.) StandardNo
Recording failedIndicates if the recording has failed and the metadata was imported during CDR reconciliationStandardNo
Media LengthLength of the media file related to the conversation in hhh:mm:ss formatStandardNo
Media ErrorShows the media processing errors during recordingStandardNo
Voice QualityOverall voice quality check score for the conversationStandardNo
Record TypeStandardStandardYes
2N SourceIn case of duplicate (2N) recording, records are marked as primary or secondaryStandardNo
Recording IdUnique recording identifierVodafone Yes
Archival RemarksVodafone archiver identifier and timestamp of call archive within VodafoneVodafone Yes
Ingestion Time UTCTimestamp of VFC recording ingestionVodafone Yes
Route IdCall route within VodafoneVodafone Yes
FilenameMedia filename within Vodafone, including IP of Vodafone archiverVodafone Yes





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