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Message queue is up Alert

Content

Alert: Message queue is up
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: .124.0.1
Time: <TIME> (UTC)
Severity: Critical

Description:
#DESCRIPTION#

Alert attributes:
#CUSTOM_ATTRIBUTES#

Cause

This alert is sent if the message queue storage was inaccessible, but now it is back again.

Resolution

If you receive such an alert, please check if the connection is up between the affected Verba server and the storage location. If not, contact your IT team.

If the connection is up, and the Message queue is up alert was not received, please contact the support service and send the log files of the related services - unifiedimrec.log from the Verba server.
Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files\Verba\log) folder on each server.

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