Verba Gadget for Cisco Finesse

Supported features

Search and Retrieval

Search and retrieve conversations
- Playback voice calls
- View Instant Message conversations
Display ongoing conversations

Recording Controls

Mute call recording
On-demand call recording
Start/Stop manual call recording

Verba user permissions are applied for the users. The conversation access scope is applied for the search result. The logged in user will able to see only the assigned conversations. If the user is a group supervisor the same access rules are applied as on the Verba Web Application.

For playback, the user's role has to have 'Play Conversation' permission.

For ongoing list, the user's role has to have 'List Ongoing Conversation' permission