Verba Collaboration Compliance and
Quality Management Platform

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Having an extensive backup procedure in place for your call recording solution is very important. In case of a hardware failure or other serious disruptive events, this will let you recover all your recorded calls and configurations into a newly reinstalled Verba Recording System.

Without extensive backup configuration your recordings are at risk. It is the user's responsibility to have proper backup tools and procedures.

What should I backup for a proper restore?

Your backup is complete and a new Verba Recording System could be completely restored from it (including all recordings and configurations), if it consist both of the following two components:

  • the media files - media path, archiving path, storage targets, all disk folders where you are storing recorded call media)
  • the SQL database backup file - an SQL database backup file created by the SQL server during a backup job

You need no backup of the followings for a complete restore:

  • registry - all configurations are included in the database 
  • Verba executable files - those are installed after re-installation

When should I backup?

Depending on your business requirements you can do daily, weekly or other regular backups. Most users chose daily backups.

We recommend you are running your file backup:

  • during the lowest traffic period of your operation (in most cases between 1:00-3:00 AM during the night)
  • after your SQL database backup have finished (so your .bak file is available for file backup)
If your recording system is recording during your backup, make sure you are executing backup in a time period, where recorded traffic is lower and when other servers are not using the backup system and backup time will be as short as possible.

How do I find the media files?

You will find all your media files in the following places:

  • Media Folder - if you have Administrator rights find these under Administration menu / Verba Servers / (select your server) / Change Configuration Settings / Directories / Media Folder
  • Storage Target Folders - if you have Administrator rights find these under Administration / Storage Target Folders

Include all these folders in your file backup for complete coverage of all your recordings.

How to do an SQL backup?

Your goal with the SQL backup is to create a .bak backup file that your can handle using your standard file backup methods.

Please refer to these topics:

Do not do a file backup of the SQL Server database and index files, since those are not suitable for restore operations. Run a backup in SQL Server to create a .bak file and include that file in your backup.

How to do a restore?

You can completely restore your Verba Recording System if you have a backup for the media files and an SQL database backup. No other information is necessary.

Steps to restore a Verba Media Repository

Step 1 - Restore your database into a Microsoft SQL Server

Step 2 - Copy the media files to a folder on your planned

Step 3 - Install the Verba Media Repository (during installation point to the restored SQL Server and the restored Media folder)

Steps to restore a Verba Recording Server

Step 1 - Install the recording server

Step 2 - Go to the web interface and click on the newly installed recording server in Administration / Verba Servers menu item

Step 3 - Follow the instructions