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Every user has to be associated with at least one group, because data, like comment templates, are configured through groups. When inserting a new user, the user is automatically associated with the Default group. After creating a new user, administrators are able to change group associations for the user. This page is also used for granting group administrator and/or group supervisor privileges to the user. Group assignment for users can be found on the 'Group Assignment' tab of the user configuration page.

Adding a user to a group

In order to add a user to a group, select the desired group by ticking the checkbox on the left side of the row in the lower pane (where the available, not selected groups are listed), than press the 'Add Selected' button.

Removing a user from a group

In order to remove a user from a group, you have to put the desired group to the Available Groups list (lower panel) from the Selected Groups list (upper pane). Select the desired group by ticking the checkbox on the left side of the row in the upper pane (where the selected groups are listed), then press the - button. If only one group is selected for a user, it cannot be removed.

Granting Group Administrator right

To grant group administrator right to a user in a selected group, simply check in the Group Administrator Right checkbox in the desired row. For further information on group administrator right, refer to Group Administrator level on page 1.

Granting Group Supervisor right

To grant group supervisor right to a user in a selected group, simply check in the Group Supervisor Right checkbox in the desired row. For further information on group supervisor right, refer to Group Supervisor level on page 1.

Granting group membership

To grant group member right to a user in a selected group, simply check in the Group Member Right checkbox in the desired row. By granting group membership, the group supervisors are allowed to view the calls of the member. If you do not grant the group membership to a user, than group supervisor will not able to view the calls of that user. Group administrators and supervisors do not have to be group members.

Selecting the primary group

Every user has to be assigned to a primary group. The primary group determines:

  • Verba XML Service for Cisco IP phones uses the comment template of the primary group (to avoid complexity) for each user.

In order to select the primary group, select the desired radio button in the Selected Groups list.

If all modifications are done, press the Save button.

The user-group linking is timeframe based, which determines for a group supervisor the available calls of the group members. The validation from field on user configuration pane determines the starting date of the group administrator privilege, which enables to grant group administrator privileges for a new user too by setting the validation from field to an appropriate value. You can modify the validation dates of a user group assignment, for more information, check the next topic.