Verba Collaboration Compliance and
Quality Management Platform

Latest Release - Verba 8.9
Earlier Releases

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This guide explains how to access, search, list and play back phone calls, how to share and publish media and how to work with Cisco phones.

Accessing the web interface

Verba can be securely accessed through a standard web browser with your user identity.

Web interface layout

The Verba Web Application uses a common screen layout throughout the application.

Call lists and actions

Recorded calls can be searched for, and the search results displayed through call lists.

Call details

Detailed information is shown for each recorded call on the call details screen.

Participant sets

Web-based media player

The Verba media player is a feature-rich multimedia tool that supports easy in-depth analysis of media recordings.

Verba Offline Player

Sharing and publishing calls

The recording system provides a secure and traceable way to share recordings among various members of your organization.

Using the Cisco IP phone service

Many convenient features of the Verba call recording system are available from Cisco IP phones.

Searching conversations

The conversation search page can be accessed through the Search menu.

Desktop recorder user interface

Dial-in user interface

Using the Lync 2010, 2013 and Skype for Business extension for conference call recording

Agent View