Group supervisors are allowed to access calls linked to group members, but the validation date of the group supervisor controls this feature. Group supervisors are only able to see calls in their groups that were recorded after their group membership started ('Valid From' field).
This feature is also available from the Group Configuration page, for more information see Group membership history.
In order to change the user group validation dates, system and group administrators are able to access Group Membership History. This page is available from the top right corner the user configuration page.
Changing existing user group assignment
In order to change an existing user group assignment, select the desired user group assignment row. The Group Membership Configuration page opens, where system and group administrators can modify the configuration settings.
If all modifications are done, press the Save button.
Creating new user group assignment
This feature is almost equivalent with the standard user group assignment functionality on the Group Assignment page. The only difference is that system and group administrators are able to set validation dates directly. In order to add a new user group assignment entry, click on the Add New Group Membership link on the top right corner of the Group Membership Configuration page.
If all fields are filled in, press the Save button.
Deleting a user group assignment
This feature is equivalent with the standard user group assignment functionality on the Group Assignment page. In order to delete a user group assignment entry, select the desired user group assignment for the given user and on the Group Membership Configuration page, press the Delete button.