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Recorder Overload Begin Alert

Content

Alert: <ALERT_ERROR>
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: <ID>
Time: <TIME> (UTC)
Severity: <SEVERITY>

Description:
Recorder <COMPUTER> become overloaded

Alert attributes:
Hostname (OID: .200.3): <COMPUTER>

 

Cause

This alert is sent by the Recording Director; if the Overload Thresholds limits (number of concurrent calls, CPU load, Network load, etc..) on one the Media Recorder(s) are reached. By default this function is disabled.

Resolution

If you receive such an alert, consider changing the threshold values, or upgrade the server machine. If the Overall Threshold limits are reached on one the Media Recorder(s), the Recording Director will route the next call to another available Media Recorder.

Enabling/Disabling monitoring feature, or changing the given values:

On Recording Director:

Step 1 - On the web interface go to Administration and choose Verba Servers.

 Step 2 - Choose and click on each of the Recording Director server(s) from the server list

 Step 3 - Click on the Change Configuration Settings tab, and search for Unified Call Recorder.

 Step 4 - Under Unified Call Recorder/Recording Providers/General you can enable/disable Performance Based Load balancing for Recorders.

 Step 5 - Click the  icon to save your settings.

 Step 6 - The system will notify you that the changes need to applied to the server by restarting the involved services or rereading the new configuration. Execute the required tasks.

 On Media Recorder:

Step 1 - On the web interface go to Administration and choose Verba Servers.

 Step 2 - Choose and click on each of the Media Recorder server(s) from the server list

 Step 3 - Click on the Change Configuration Settings tab, and search for Unified Call Recorder.

 Step 4 - Under Unified Call Recorder/Media Recorder/Overload Thresholds you can set the threshold values

 Step 5 - Click the  icon to save your settings.

 Step 6 - The system will notify you that the changes need to applied to the server by restarting the involved services or rereading the new configuration. Execute the required tasks.

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