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Recording Provider Up Alert

Content

Alert: <ALERT_ERROR>
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: <ID>
Time: <TIME> (UTC)
Severity: <SEVERITY>

Description:
#DESCRIPTION#
Alert attributes:
#CUSTOM_ATTRIBUTES#

 

Cause

This alert is sent if a Cisco Gateway XCC connector or Speakerbus iCDS or Iptrade turret connects back to the recorder.

Resolution

This is not an error condition, no further action required. Please note that these alerts are on Warning level. If you don't want to receive that level of errors, you can change the alert sending level from Warning to Error level, so this alert won't be sent anymore. You can do that by following these steps:

Step 1 - On the web interface go to Administration menu, and choose Verba servers
Step 2 - Choose the server from the server list from which you receive such alerts 
Step 3 - Click on the Change Configuration tab, and search for System Monitoring
Step 4 Under System Monitoring/Service Alerts/Email Notification Level change the level from Warning to Error, and click on the Save button
Step 5 - Click the  icon to save your settings.
Step 6 - The system will notify you that the changes need to applied to the server by restarting the involved services or rereading the new configuration. Execute the required tasks.

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