Recording Provider Down Alert
This alert is sent if a Cisco Gateway XCC connector or Speakerbus iCDS or Iptrade turret disconnects from the recorder.
If the connection should be on, and you did not receive a Recording Provider Up alert, please contact the support service and send the log files of the related service(s) - unified.log. If you received Recording Provider Up alert, the connection down state was temporary only.
Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files\Verba\log) folder on each server.