This article describes the transcode data management policy.
The transcode action for a policy allows you to change the format of your audio call recordings and create a set of filters to specify which conversations should this format be applied to.
During the execution of policies with this action, the original recordings are converted to the new format and then deleted, so the audio files will only be accessible in the new format afterward.
To create a transcoding policy, follow the steps below:
Step 1 Follow the generic policy creation steps described on the Data management policies page
Step 2 Select Transcode as the action
Step 3 Select the format you wish to convert the files to.
Step 4 Select your filters to specify which conversations should be transcoded by this policy