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Overview

Speech transcription automatically creates a searchable, exportable full-text transcript of the audio portion of the recorded conversations. This allows users to identify, investigate and correct compliance and policy breaches.

Supported languages

Currently, the Verint Speech Transcription Engine supports the following languages-accents:

Arabic-BH Arabic-EG Arabic (Gulf)
Arabic (Levantine)AzeriBengali
CantoneseCatalanCzech
DanishDutchEnglish-AU
English-GB English (Hong Kong)English-IN
English-MYEnglish-ZAEnglish-SG
English-USFrench-CAFrench-FR
GeorgianGermanHebrew
HindiIndonesianItalian
JapaneseKannadaKazakh
KoreanMalayalamMandarin
PolishPortuguese-BRPortuguese-PT
RussianSlovakSwedish
Spanish-SASpanish-SPTagalog
TamilTeluguThai
TurkishUkrainianUrdo
Some languages may need additional LAC boosting, depending upon the industry and locale. For more information, please contact us.

Transcription process

The following figure provides an overview of the transcription process.

 

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