Overview

Speech transcription automatically creates a searchable, exportable full-text transcript of the audio portion of the recorded conversations. This allows users to identify, investigate and correct compliance and policy breaches. The system supports integration with multiple transcription engines and providers. Refer to the corresponding guides to understand the capabilities, language support, limitations, and license requirements for each.

Supported transcription providers

The following table provides a brief overview of the options:

	Verint Speech Transcription	Speechmatics	comitFS Voice Transcription Service	Intelligent Voice	Azure Cognitive Services
Status	Available	Available	Available	Coming Soon	Late 2022
Vendor	Verint Systems https://www.verint.com/	Speechmatics https://www.speechmatics.com/	comitFS https://www.comitfs.com/	Intelligent Voice https://intelligentvoice.com/	Microsoft https://azure.microsoft.com/en-us/services/cognitive-services/speech-to-text/
Technology	LVCSR*	LVCSR*	LVCSR*	LVCSR*	LVCSR*
Languages	Arabic-BH, Arabic-EG, Arabic (Gulf), Arabic (Levantine), Azeri, Bengali, Cantonese, Catalan, Czech, Danish, Dutch, English-AU, English-GB, English (Hong Kong), English-IN, English-MY, English-ZA, English-SG, English-US, French-CA, French-FR, Georgian, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Malayalam, Mandarin, Polish, Portuguese-BR, Portuguese-PT, Russian, Slovak, Swedish, Spanish-SA, Spanish-SP, Tagalog, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu	https://www.speechmatics.com/our-technology	North American English, British English, Latin American Spanish	https://intelligentvoice.com/languages/	https://docs.microsoft.com/en-us/azure/cognitive-services/speech-service/language-support#speech-to-text
On-premise/Cloud	On-premise	On-premise and Cloud	On-premise	On-premise and Cloud	Cloud
Deployment	Integrated into Verba Speech Server role	Integration via REST API	Integration via REST API	Integration via REST API	Integration via REST API
Licensing	Requires VFC Advanced Archive licenses to enable the integration and separate VFC Speech Transcription license to use the Verint Speech Transcription engine. For more information contact your Verint representative.	Requires VFC Advanced Archive licenses to enable the integration and separate Speechmatics license or subscription. For more information contact your Speechmatics representative.	Requires VFC Advanced Archive licenses to enable the integration and separate comitFS license or subscription. For more information contact your comitFS representative.	Requires VFC Advanced Archive licenses to enable the integration and separate Intelligent Voice license or subscription. For more information contact your Intelligent Voice representative.	Requires VFC Advanced Archive licenses to enable the integration and separate Microsoft Azure subscription. For more information contact your Microsoft representative.
Customization	Available through professional service (phonetic boosting or language customization)	Contact Speechmatics for more information	Contact comitFS for more information	Contact Intelligent Voice for more information	https://docs.microsoft.com/en-us/azure/cognitive-services/speech-service/custom-speech-overview
Speaker Recognition	Yes	Yes	Yes	Yes	Yes
Sentiment Score	No	No	No	No	Yes

* Large Vocabulary Continuous Speech Recognition

Transcription process

Verint Speech Transcription

The following figure provides an overview of the transcription process when the Verint Speech Transcription engine is used. Note: in this case, the transcription process runs on the Verba Speech Servers directly.

3rd party Speech Transcription

The following figure provides an overview of the transcription process with a 3rd party transcription provider (cloud or on-premise). Note: in this case, the transcription process runs in the cloud or on 3rd party servers.