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Overview

Speech transcription automatically creates a searchable, exportable full-text transcript of the audio portion of the recorded conversations. This allows users to identify, investigate and correct compliance and policy breaches. The system supports integration with multiple transcription engines and providers. Refer to the corresponding guides to understand the capabilities, language support, limitations, and license requirements for each.

Supported transcription providers

The following table provides a brief overview of the options:


Verint Speech TranscriptionSpeechmaticscomitFS Voice Transcription ServiceIntelligent VoiceAzure Cognitive Services
StatusAvailableAvailableAvailableComing SoonLate 2022
Vendor

Verint Systems

https://www.verint.com/

Speechmatics

https://www.speechmatics.com/

comitFS

https://www.comitfs.com/

Intelligent Voice

https://intelligentvoice.com/

Microsoft

https://azure.microsoft.com/en-us/services/cognitive-services/speech-to-text/

TechnologyLVCSR*LVCSR*LVCSR*LVCSR*LVCSR*
LanguagesArabic-BH, Arabic-EG, Arabic (Gulf), Arabic (Levantine), Azeri, Bengali, Cantonese, Catalan, Czech, Danish, Dutch, English-AU, English-GB, English (Hong Kong), English-IN, English-MY, English-ZA, English-SG, English-US, French-CA, French-FR, Georgian, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Malayalam, Mandarin, Polish, Portuguese-BR, Portuguese-PT, Russian, Slovak, Swedish, Spanish-SA, Spanish-SP, Tagalog, Tamil, Telugu, Thai, Turkish, Ukrainian, Urduhttps://www.speechmatics.com/our-technologyNorth American English, British English, Latin American Spanish

https://intelligentvoice.com/languages/

https://docs.microsoft.com/en-us/azure/cognitive-services/speech-service/language-support#speech-to-text
On-premise/CloudOn-premiseOn-premise and CloudOn-premiseOn-premise and CloudCloud
DeploymentIntegrated into Verba Speech Server roleIntegration via REST APIIntegration via REST APIIntegration via REST APIIntegration via REST API
Licensing

Requires VFC Advanced Archive licenses to enable the integration and separate VFC Speech Transcription license to use the Verint Speech Transcription engine. For more information contact your Verint representative.

Requires VFC Advanced Archive licenses to enable the integration and separate Speechmatics license or subscription. For more information contact your Speechmatics representative.Requires VFC Advanced Archive licenses to enable the integration and separate comitFS license or subscription. For more information contact your comitFS representative.Requires VFC Advanced Archive licenses to enable the integration and separate Intelligent Voice license or subscription. For more information contact your Intelligent Voice representative.Requires VFC Advanced Archive licenses to enable the integration and separate Microsoft Azure subscription. For more information contact your Microsoft representative.
CustomizationAvailable through professional service (phonetic boosting or language customization)Contact Speechmatics for more informationContact comitFS for more informationContact Intelligent Voice for more informationhttps://docs.microsoft.com/en-us/azure/cognitive-services/speech-service/custom-speech-overview
Speaker RecognitionYesYesYesYesYes
Sentiment ScoreNoNoNoNoYes

* Large Vocabulary Continuous Speech Recognition

Transcription process

Verint Speech Transcription

The following figure provides an overview of the transcription process when the Verint Speech Transcription engine is used. Note: in this case, the transcription process runs on the Verba Speech Servers directly.

3rd party Speech Transcription

The following figure provides an overview of the transcription process with a 3rd party transcription provider (cloud or on-premise). Note: in this case, the transcription process runs in the cloud or on 3rd party servers.


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