OverviewThis guide is for users who want to search in recordings and manage speech analytics.
The Verba Speech Analytics Solution provides ad-hoc phonetic search and categorization of your recorded voice and video conversations.
The following articles provide detailed descriptions about
Why do I need Speech Analytics?
Searching the audio of your recordings will speed up quality assurance and compliance processes. We have collected a selection of ideas for using speech search as inspiration.
Licensing Speech Analytics
In order to use Verba Speech Analytics you need Speech Analytics User Add-On licenses for each recorded user whose calls will be analyzed.
Please contact your Verba partner or Verba sales in order to obtain the necessary licenses or to request a pilot.
The Speech Search solution currently officially supports US and UK English. We will be adding more languages going forward.