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Category: Conversation Activity Reports

Description

The Simultaneous Calls Trend report shows aggregated call activity information, providing the data collected from recorded calls database. The report shows the trend of the number of simultaneous calls in the selected time step.

Filter options

Call directionOnly calls for the selected call direction(s) will be displayed
Called party nameOnly calls for the selected called party(s) will be displayed
Called party numberOnly calls for the selected called party(s) will be displayed
Caller party nameOnly calls for the selected called party(s) will be displayed
Caller party numberOnly calls for the selected called party(s) will be displayed
Media file nameOnly calls for the selected media file(s) will be displayed
Recording serverOnly calls for the selected recording server(s) will be displayed
Time step

Defines the resolution of the X axis.

  • Day
  • Week
  • Month
  • Quarter
  • Year

Information

  • Query Interval
  • Print Date
  • User
  • Server Name
  • Number of simultaneous calls for each time step

Charts

  • Number of simultaneous calls displayed on the selected time frame

 

Report sample