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Media Collector Timeout Alert

Content

Alert: <ALERT_ERROR>
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: <ID>
Time: <TIME> (UTC)
Severity: <SEVERITY>

Description:
#DESCRIPTION#
Alert attributes:
#CUSTOM_ATTRIBUTES#

 

Cause

This alert is sent if the media collector does not answer for a keepalive request for a certain time (10 sec).

Resolution

If you receive such an alert, please check if the connection is up between the the mentioned Front End server and the Verba server (TCP 10201). If not, contact your IT team.

If the connection is up, and the Media Collector Back alert was not received, please contact the support service and send the log files of the related service - LyncFilter.log from The Front End(s) and recorderproxy.log from the Verba Servers.
Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files (x86)\Verba\log) folder on each server.

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