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Basic Search Options

Field Name

Description

Query Interval Start/End Time

This tool is designed to define a date-time interval in a few easy steps. Once the start date-time of a conversation falls into the given interval, it will be displayed:

The selected date is displayed in red and can be adjusted using the following controls:

Date selection:

  • Use the <<  and  >> buttons to select the year
  • Use the and  > buttons to select the month

Hold the left mouse button on any of the buttons for faster selection

Time selection:

  • Click on any of the time digits to increase the value
  • Shift-click to decrease the value
  • Click and drag for faster selection

Since all date and time values are stored in UTC/GMT (Universal Coordinated Time), the displayed date and time values depend on the time-zone setting of the user. You can override this setting by selecting another time-zone on the Advanced Search Options tab

Phone Number (From or To Party)

The phone number of the caller or the called party can be entered here.

This field uses an auto-complete feature to list the matching registered numbers in a drop-down menu as you type. Any other number can be entered, however, the auto-completion only works for registered numbers.

UserThis field also uses the auto-complete feature to list the matching registered Verba users in a drop-down menu as you type. Any other username can be entered here, however, the auto-completion only works for registered Verba users.
LabelConversations can be marked by using labels. In this field, users can select from existing search labels in a drop-down menu.

Advanced Search Options

Field NameDescription
Display results according to timezoneSearch results will be displayed according to this time zone

Archived conversations

Determines whether the system will include archived conversation in the search or not

FromThe initiating party's identifier (phone number, extension, SIP URI, etc.)
From InfoSearches in the From Info field of the records, that shows additional information on the conversation
From (digits)Using this option, search results can be filtered based on how many digits the From extension contains
From Device IDThe initiating party's Device ID
From IPThe initiating party's IP address
From Proxy IPThe IP address of the media relay point from the initiating party's perspective. This can be the proxy server, edge server, or other relay points.
ToThe receiving party's identifier (phone number, extension, SIP URI, etc.)
To InfoSearches in the To Info field of the records, that shows additional information on the conversation
To (digits)Using this option, search results can be filtered based on how many digits the To extension contains
To Device IDThe receiving party's Device ID
To IPThe receiving party's IP address
To Proxy IPThe IP address of the media relay point from the receiving party's perspective. This can be the proxy server, edge server, or other relay points.
Both To or FromThe initiating or the receiving party's identifier (phone number, extension, SIP URI, etc.)
Both To of From InfoSearches in the From and To Info fields of the records, that show additional information on the conversation
Dialed NumberIf the dialed number differs from the person that answered the conversation, this field is populated
UserUsers who are in the Verba database
GroupUsers can select one or more Verba groups from the predefined list. Conversations linked to the users of the selected group(s) will appear in the search results.
Agent IDSearches based on the Agent ID field of the records

Direction

You can select one or more of the directions from the predefined list (internal, outgoing, and incoming).

End CauseWhat was the reason behind the termination of the conversation. Caller hung up, timeout, etc.

Duration Interval

Users can define an interval. Every conversation will be displayed in the search result for which the duration is inside the given interval. Specifying only the beginning or only the end of the interval results in conversations longer or shorter than the defined value.

Seconds values greater than 59 are not accepted, however, minute values greater than 59 are accepted and converted to valid 'hours:minutes' values automatically.

Conversation Type

What conversation modalities should be displayed. Available options:

  • Voice
  • Video
  • Instant Messaging
  • Desktop Screen
  • Screen & Application Share (Lync/SfB)
  • Whiteboard (Lync/SfB)
  • Poll / Q&A (Lync/SfB)
  • File Share (Lync/SfB)
  • SMS
Forward ReasonConversation forwarding reason
Ondemand

Options are:

  • Show only on-demand conversations
  • Show only always-on conversations
Marked for recordingShows On-Demand conversations that have been marked to be kept
ProtectedConversation is Protected. If the system is set up to take this setting into account, then these conversations will not be deleted even after the retention time has passed
Related conversation existsOnly shows conversations where related conversations exist (the whole conversation is stored in more than one file)

Storage target

Which Storage target the conversation is stored on. This only has a value if not the default storage location is being used
End of RetentionShows when the retention time of a conversation ends
Delete after End of RetentionAvailbale options are Yes/No, it can separate conversations that will be automatically deleted after the retention time is up
Encryption CertificateWhich certificate was used to encrypt conversations
Signature CertificateWhich certificate was used to sign conversations
Silence RatioShows the ratio of silence in relation to the whole conversation
Talkover RatioIndicates the amount of time when multiple parties were talking at the same time in a conversation
Longest SilenceLongest time in a conversation when both parties were silent
Media Check

Shows what problems were discovered for each conversation. Available selection options:

  • No Media
  • Length Mismatch
  • RTP Loss
  • RTP Duplication
  • SRTP Decryption Error
  • Decoding Error
  • Media Mixing Error
  • One-way Media
  • Missing File
  • Corrupted File
Voice QualityMakes it possible to search based on the rating of the conversation, done by the Voice Quality Check feature

Recording Server

Hostname of the Recording Server that recorded the conversation

Media File NameSearches based on the name of the media file
Shared File NameWorks with Content Sharing, can filter based on the name of the shared file
Shared File ExtensionWorks with Content Sharing, can filter based on the file extension of the shared file

Conversation Identifier

Verba's unique, automatically generated conversation identifier. Search result will include only conversation(s) with the given identifier(s).

Platform Conversation IDThe ID of the conversation that the Telephony/UC platform assigns to the session
Source PlatformWhat Telephony/Unified Communications system was the conversation recorded in (Cisco, Sfb, Avaya, etc.)

To see what type of filtering criteria can be used with most of these options, refer to the Search filter operators article.

You can define as many search criteria as you wish. The search field values are linked with a logical AND. Therefore only those conversations will be listed that meet all of the search criteria.

If all of the search fields are empty, every recorded conversation will be listed in the defined time range.

Metadata and Markers

As previously described, Verba allows the use of group-specific metadata templates. Depending on the user configuration, each user is a member of one or more groups. When a user is logged into the Verba Web Application, the user can use any of those comment templates for searching or adding new comments, which are defined for those groups the user belongs to.

Field NameDescription
Full-text search in metadataSearches in the content of the metadata fields. Works with a portion of the phrase as well, it does not have to be an exact match
Full-text search in markersSearches in the text description of the conversation markers. Works with a portion of the phrase as well, it does not have to be an exact match
Metadata fieldsContents of specific metadata fields can be searched for here

Instant Messaging

This section makes it possible to search in the text contents of the IM sessions.

Field NameDescription
All of these phrasesShows IM sessions that contain all of the listed phrases in one session
Any of these phrasesShows IM sessions that contain any of the listed phrases
None of these phrasesShows IM sessions that contain none of the listed phrases

Speech Search

For the Speech Search Filters refer to the Speech Search Filters article.