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Category: Quality Management Reports

Description

The Scorecard Calibration Details report shows detailed information for each calibrated scorecard. The report details all available information from the scorecard including agent name, evaluator name, supervisor name, evaluation date, call details, evaluation form, scoring information, classification, etc.

Filter options

AgentOnly evaluations for the selected agent(s) will be displayed
Evaluated byOnly evaluations for the selected evaluator(s) will be displayed
Evaluation formOnly evaluations for the selected evaluation form(s) will be displayed
Evaluation projectOnly evaluations for the selected evaluation project(s) will be displayed
GroupsOnly evaluations for the selected group(s) will be displayed
ScoreOnly evaluations for the selected score(s) will be displayed
SkillOnly evaluations for the selected skill(s) will be displayed
QuestionOnly evaluations containing the selected answer(s) for selected question(s) will be displayed.

Information

  • Query Interval
  • Print Date
  • Record Count
  • User
  • Agent Name
  • Group Name
  • Evaluation Project Name
  • Evaluation Form Name
  • Evaluated by
  • Evaluation Date
  • Call Duration
  • Call Date and Time
  • Classification

Charts

  • None

 

Report sample