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Category: Quality Management Reports

Description

The Scorecard Calibration report shows calibration information for each calibrated scorecard. The report displays and compares the scores submitted by each evaluator for the given call.

Filter options

AgentOnly evaluations for the selected agent(s) will be displayed
Evaluated byOnly evaluations for the selected evaluator(s) will be displayed
Evaluation formOnly evaluations for the selected evaluation form(s) will be displayed
Evaluation projectOnly evaluations for the selected evaluation project(s) will be displayed
GroupsOnly evaluations for the selected group(s) will be displayed
ScoreOnly evaluations for the selected score(s) will be displayed
QuestionOnly evaluations containing the selected answer(s) for selected question(s) will be displayed.

Information

  • Query Interval
  • Print Date
  • Record Count
  • User
  • Evaluator
  • Evaluation Date
  • Form
  • Classification
  • Evaluation Time
  • Agent
  • Score
  • Population Standard Deviation

Charts

  • None

 

Report sample