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RingCentral is an intuitive team messaging solution that will help your team reach their full potential with file and screen sharing, video, tasks, and more, all in one desktop and mobile app. Watch your business thrive thanks to more effective real-time communication and collaboration. In the digital age, it’s an increasing challenge to connect teams due to the rich variety of resources. RingCentral provides a single, unified team workspace that empowers you to work, communicate, and collaborate faster and more effectively than ever before. Emails, scattered discussions, and disjointed resources are drastically reduced as teams share conversations, files, tasks, and calendars. Your teams, whether internal or external, can collaborate using their favorite devices anytime, anyplace.

For more information on the solution, refer to the RingCentral website at https://www.ringcentral.com

RingCentral can export the contents of conversations to shared folders. Verba then can import these files from this location and move them to the Verba storage locations.

For a general description of Verba Import sources, please refer to Import sources.

All RingCentral supported voice formats are supported by Verba as well.

Recording is supported for the following modalities:

  • Voice

Creating a RingCentral import source

Follow the steps below to create a new Verba Import source for RingCentral: 

Step 1 - Open the Verba Web interface then select Data > Import Sources from the top menu

Step 2 - Click on the Add New Import Source link on the top right

Step 3 - Complete the configuration according to the requirements in the following table

Configuration item
Description
NameName your import source. This name will identify this source across the system
TypeSelect RingCentral
URL

The URL of the storage location where the RingCentral data is stored

User

Username of the service account that has access to the RingCentral storage

PasswordPassword of the service account that has access to the RingCentral storage
API KeyRingCentral Access API Key value. Visible in the RingCentral administration portal
API SecretRingCentral Access API Secret value. Visible in the RingCentral administration portal

Step 4 - Click Save to save the settings

Import policy configuration

Follow the steps below to configure the Data Import action:

Step 1 - In the Verba web interface, navigate to Data > Data Management Policies

Step 2 - Click on the Add New Data Management Policy button at the top-right corner of the page

Step 3 - For the action, select Data Import

Step 4 - Under Available Import Sources, select the Import Source that you created, then click on the Add button just below the text field

Step 5 - Configure the policy details, based on the information that is shown in the configuration items summary table below

Step 6 - Set up how frequently the Import should be run in the Scheduling section

Step 7 - Click on Save

Configuration Parameter NameDescription
Enable Recording RulesSpecifies if all data should be processed in the imported data set or just the records of the recorded users as configured in Verba
Execute Only on Selected ServersIf enabled, a specific server can be chosen that will run this policy
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