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Overview

The Verba Recording System has specific server requirements that must be met before the installation of the Verba components can be started. The Verba server installation pack includes an the Verba Recording System Prerequisites tool that opens when you start your installation.

We also provide standalone Verba Recording System Prerequisites tool to evaluate if all software requirements are met by your system without download the entire installation pack. The exact same functionality can be found in the installation pack, this is provided for installations where server OS and Verba installation are done by different teams.

You can download the installation files from the support site.

Verba Recording System Prerequisites tool

We recommend you use our installation pack to install your system, it guides you through the requirements below.
This chapter is only for documentation purposes.

This tool asks a couple of questions about your installation before it creates a customized prerequisite list.
('-' means that the question does not have any effect whether the requirement is shown or not, or it is not applicable.)

Question 1:
Verba components
Question 2:
SQL Server
Question 3:
SQL Server Management Studio
Prerequisite titleHint provided by the toolModeInstaller in the installation pack
---Verify Windows version

The Verba Recording System server components require one of the following operating systems:

    • Windows Server 2008 R2
    • Windows Server 2012 R2

Note! The Verba Desktop Recorder supports Windows XP, Windows Vista and Windows 7.

Mandatory-
---No existing Verba installation

If you are installing a new system, you should uninstall your existing Verba Recording System before installation.

If you are upgrading this system, you do not have to use this Deployment Planner, just exit and run the Verba MSI Installer directly.

Mandatory-
---Verify Administrator Privileges

The Windows User that installs the Verba Recording System must have Administrator privileges.

Please add your user to the Administrators group.

Mandatory-
---No Pending Windows RestartThere should be no Windows restart operation pending on your server, since it might interfere with your new installation.Mandatory-
---Install Windows Installer 4.5The Verba MSI installer package requires Windows Installer 4.5.MandatoryIncluded
Single Server
or
Media Repository 
--Uninstall Internet Information Server

The Verba Recording System comes with a built-in Tomcat-based web application that collides with the Microsoft IIS web server.

Follow these steps to uninstall it:

Step 1 - Open Windows Server Manager
Step 2 - Click Roles in the tree on the left
Step 3 - Click Remove Roles on the right
Step 4 - Click Next
Step 5 - Uncheck Web Server (IIS)
Step 6 - Click Next
Step 7 - Click Remove

Mandatory-
All--Install Java SE 7+ JREJava SE 6+ Runtime is required by multiple Verba Recording System services.MandatoryIncluded
Single Server
or
Media Repository
-

When selected

Install Microsoft .Net Framework 3.5

Microsoft .NET Framework 3.5 is required by the Microsoft SQL Server Management Studio.

Follow these steps to install it:

Step 1 - Open Windows Server Manager
Step 2 - Click Features in the tree on the left
Step 3 - Click Add Features on the right
Step 4 - Click Next
Step 5 - Select .Net Framework 3.5.1 Features
Step 6 - Open the tree below the .Net feature and uncheck WCF activation (important)
Step 7 - Click Next
Step 8 - Click Install

MandatoryIncluded
Single Server
or
Media Repository
-

When selected

Windows PowerShell 1.0Windows PowerShell 1.0 is required by the Microsoft SQL Server Management Studio. MandatoryIncluded
Single Server
or
Media Repository
When SQL Server Express is selected-Install SQL Server 2008 R2 Express or newerMicrosoft SQL Server Express Edition provides free of charge SQL database server backend for the Verba Recording System.

We recommend to use Standard or Enterprise edition if you are planning to store and search more than 500.000 calls in your recording system.

MandatoryIncluded
Single Server
or
Media Repository
When SQL Server is selected-Install SQL Server 2008 R2 or newer Microsoft SQL Server provides SQL database server functionality for the Verba Recording SystemMandatoryNot included
Single Server
or
Media Repository
-

When selected

Install SQL Server Management StudioThe Microsoft SQL Server Management Studio provides management capabilities for Microsoft SQL Server.MandatoryIncluded
Single Server
or
Media Repository
When installed on other server

When not selected

Install SQL Server Native Client x64The Verba Recording System uses Microsoft SQL Server to store data and is capable of using the advanced failover functionality of the SQL Server Native Client 10.0 database driver.MandatoryIncluded
Single Server
or
Media Repository
When installed on other serverWhen not selectedInstall SQL Server Native ClientThe Verba Recording System uses Microsoft SQL Server to store data and is capable of using the advanced failover functionality of the SQL Server Native Client 10.0 database driver.MandatoryIncluded
Single Server
or
Media Repository
--Install Windows Desktop Experience

In case you plan to use PC desktop creen and video call recording features your Verba Media Repository requires the Windows Desktop Experience feature.

Follow these steps to install it:

Step 1 - Open Windows Server Manager
Step 2 - Click Features in the tree on the left
Step 3 - Click Add Features on the right
Step 4 - Click Next
Step 5 - Select Desktop Experience
Step 6 - Click Next
Step 7 - Click Install
Step 8 - Restart the server (Important)

Recommended-
Single Server
or
Media Repository
--Configure Virus Scanning

If not configured properly, any virus scanner on this server can severly impact the performance and reliability of your recording system.

Please make sure you turn off background virus scanning of all your Verba media and log folders.

Recommended-
Single Server
or
Media Repository
--Verify Time Settings

The Verba Recording System stores all dates in timezone independent UTC time and presents correct local time to each user.

Please verify:

    • Server time zone matches your local time zone
    • Server time is correct
Recommended-
Single Server
or
Media Repository
--Use Separate System and Media Disk

For reliabilty, performance and backup reasons, we recommend you use separate disk volumes for system and recorded media.

C: (System Disk)
D: (Media Disk)

Recommended-

Further information

Find more information in these articles:

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