Verba metadata templates are powerful tools for attaching text-based comments to recorded calls. A metadata template consists of metadata template fields. Each metadata template field defines the appearance of a given metadata field (e.g. a selection list type field contains predefined items, which can be selected by a user).
The system contains multiple built-in templates which are used by specific integrations automatically.
The metadata templates are accessible only when the template is associated with the users' group. Each group has a metadata template and every user is associated with at least one group. This way ensures that each user is able to use at least one metadata template.
There is a default metadata template to provide basic functions for the system:
- Private field: enables users to flag a call as private and prevent other users, who were not part of the call, from listening to the call or downloading the media file
- Important field: enables users to flag a call as important and list it from a dedicated menu.
- IP Phone Service XML List: provides a selection list type comment field to use in the Verba XML Service for call Tagging. e.g. "For Review", "Threat", "Customer Dispute" etc.
The default metadata template fields cannot be deleted and are automatically added to each new metadata template.
A default metadata template exists to provide a metadata template for the primary group.
Find and list metadata templates
Metadata templates are available under System \ Metadata Templates.