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Overview

You can define what extra business specific call information should be stored for each phone call. Custom Meta Data Designer is a tool available in the Verba Web Application.

A typical application of metadata is to add customer IDs, subscription or contact IDs to your recorded calls.

Configuring Metadata Templates

To access the designer interface, navigate to System / Metadata Templates.

In this tool, you can define an unlimited number of custom metadata fields accessible for the users and external applications. This facility provides a flexible template based framework to easily enrich metadata for each recorded interaction. A set of custom fields is called a metadata template.

All fields that you want to use from your Attach Metadata API calls should be defined in this tool.

Each template consists of one or more custom metadata field definitions.

For more information, see Metadata template fields.

 

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