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The Verba Lync Recording Announcement service is able to notify the participants that the call will be recorded. The service can be used for meetings, incoming/outgoing PSTN and federated calls. To configure it you will need a Trusted Application Pool/Server in your Lync topology.

It supports Lync 2010, Lync 2013 and Skype for Business environments. The Verba Lync Recording Announcement service is transparent, which means that the Lync endpoints receiving the call don't see that the call was actually transferred by the announcement service and the transfers are not visible in the Verba Call Records either.

It has five different ways of operating depending on the call scenarios it's used in. 

  • Announcement service for Incoming PSTN calls
    The incoming PSTN calls are forwarded to the Verba announcement service, which notifies the caller that the call will be recorded, then the service transfers the call to the original called party.

     

  • Announcement service for Outgoing PSTN calls
    The outgoing PSTN calls are forwarded to the Verba announcement service, which notifies the caller that the call is on hold and the call will be connected. In the meanwhile, the announcement service initiates an outgoing call to the original callee and notifies him/her about the recording and connects the two call legs.

     

  • Announcement service for Incoming Federated calls
    The incoming federated calls are forwarded to the Verba announcement service, which notifies the caller that the call will be recorded, then the service transfers the call to the original called party.

     

  • Announcement service for Outgoing Federated calls
    The outgoing federated calls are forwarded to the Verba announcement service, which notifies the caller thar the call is on hold and the call will be connected. In the meanwhile, the announcement service initiates an outgoing call to the original callee and notifies him/her about the recording and connects the two call legs.

  • Announcement service for meetings
    The Announcement service automatically joins the meeting when the recording is started and plays the announcement to the participants as well as sending an IM message to the conversation window. When new participants join the conference, the announcement service notifies them privately, without disturbing the meeting.


By default, the Verba Lync Announcement service uses the same prompt for all Incoming/Outgoing calls and conferences. But it's also possible to configure prompts on a per user basis.
 
For information on how to install and configure this service, refer to the Installing and configuring the Verba SfB - Lync Announcement service article.
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