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The Log and Configuration Collector tool makes it possible to collect all of the log files and configuration settings in the system with a click of a button.

The tool can be accessed by navigating to the System -> Collect Configuration and Logs page.

The table below shows the information that can be exported from the system and from each server.

ExtentInformation to be exported
System-Wide
  • License Information - Exports the information shown on the License page
  • System Alerts - Exports the system alerts that have been generated
  • Active Directory Profiles - Exports the Active Directory connection information and synchronization rules
  • Active Directory Synchronization Logs - Exports the logs of Active Directory Synchronizations that have been run before
Server specific settings (All)
  • Central Configuration (database) - Exports the configuration of the services running on the server, as stored in the database
  • Local Configuration (registry) - Exports the configuration of the services running on the server, as stored in the local registry of the machine
  • Service Status - Exports the current status of all of the installed Verba services on the server
  • Log Files (/log) - Exports the contents of the /log folder
  • Configuration Files, Recording Rules (/settings) - Exports the contents of the /settings folder
  • Resource Files (/resources) - Exports the contents of the /resources folder
  • Dump Files (/bin) - Exports the contents of the /bin folder
Server Specific settings (Media Repository)
  • Central Configuration (database) - Exports the configuration of the services running on the server, as stored in the database
  • Local Configuration (registry) - Exports the configuration of the services running on the server, as stored in the local registry of the machine
  • Service Status - Exports the current status of all of the installed Verba services on the server
  • Log Files (/log) - Exports the contents of the /log folder
  • Configuration Files, Recording Rules (/settings) - Exports the contents of the /settings folder
  • Resource Files (/resources) - Exports the contents of the /resources folder
  • Dump Files (/bin) - Exports the contents of the /bin folder
  • Tomcat Configuration Files (/tomcat/conf) - Exports the contents of the /tomcat/conf folder
  • Tomcat Log Files (/tomcat/log) - Exports the contents of the /tomcat/log folder

After selecting the data that should be exported, click on the Start button at the top-left corner of the page.

The Web Application collects the necessary information and shows an In Progress sign until it finishes.

Once all the required data is available, it can be downloaded as a compressed (zip) file as shown in the screenshot below. A ZIP File Password can be entered which will make the compressed file inaccessible to non-authorized parties.

To run a new collection task that contains the latest information, the current files need to be deleted with the Delete Files button. A new collection task can be started after.

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