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The system offers several integration options for recording, capturing, or importing conversation data. This article provides the list of supported integrations and the links to the detailed description of each.

CategoryPlatformTechnologyModalitiesMore information
Unified Communications




















Cisco UCM (CUCM)Network-based, JTAPIVoice, Desktop Screen

Cisco

Cisco UBE (CUBE)SIPRECVoice, Video, Desktop ScreenCisco
Cisco Voice GatewayXCCVoice, Desktop ScreenCisco
Cisco IM&PIM&P Compliance APIChat, Attachment
CiscoProxy-basedVoice, Video, Screen/Application Share1, Desktop Screen

Cisco

Cisco Webex TeamsImportChat, AttachmentCisco Webex Teams
Microsoft Skype for BusinessProxy-based, ImportVoice, Video, Screen/Application Share, Chat, Attachment, Polls, Q&A, Whiteboard, Desktop Screen

Microsoft Skype for Business

Microsoft TeamsBotVoice, Video, Screen/Application Share, Desktop ScreenMicrosoft Teams
Webhook / Export APIChat, AttachmentMicrosoft Teams
Avaya CMDMCC multiple registrationsVoice, Desktop Screen

Avaya

Avaya ESBCSIPRECVoice, Video, Screen/Application Share1, Desktop Screen
BroadSoft BroadWorksSIPRECVoice, Video, Screen/Application Share1, Desktop Screen
Oracle/ACME Packet SBCSIPRECVoice, Video, Screen/Application Share1, Desktop Screen
MetaSwitch Perimeta SBCSIPRECVoice, Video, Screen/Application Share1, Desktop Screen
SIP/SCCP compatibleNetwork port mirroringVoice, Video, Screen/Application Share1, Desktop Screen
SIP compatibleDial-in and dial-out recorderVoice, Video, Screen/Application Share1, Desktop Screen
SymphonySIPREC, ImportVoice, Screen/Application Share, Chat, Attachment, Desktop ScreenSymphony
Bloomberg ChatImportChat, AttachmentBloomberg Instant Messages
RingCentralImportVoiceRingCentral
HuaweiSIP-based forkingVoice, Desktop Screen
Tango NetworksSIP-based forkingVoice, Desktop Screen
Contact Center



Genesys PureEngageSIP-based forking, CTIVoice, Desktop ScreenGenesys
Cisco UCCENetwork-based, JTAPI, CTIVoice, Desktop ScreenCisco UCCX Integration
Cisco UCCXNetwork-based, JTAPI, CTIVoice, Desktop ScreenCisco UCCE Integration
Luware LUCSProxy-basedVoice, Video, Screen/Application Share, Desktop Screen
Luware NimbusBotVoice, Video, Screen/Application Share, Desktop Screen
Trader Voice

BT ITS

IPSI, ITSLinkVoiceBT ITS
BT IP TradeRecorder APIVoiceBT IP Trade
IPC UnigySIP, CTIVoiceIPC Unigy
SpeakerbusRTP, iCDSVoiceSpeakerbus
Cloud9ImportVoiceCloud9
MobileTruphoneSIP-based forkingVoice, Desktop Screen


CentileImportVoice
O2ImportVoiceO2
VodafoneImportVoiceVodafone
SingtelSIPRECVoice
SMSSMPPSMSSMS capturing for mobile networks
RadioAnalogueSynology TAP cardVoice
Bosch TelexRTP streamingVoice
Generic RTP streaming-Voice

1 SIP/BFCP based screen and application share recording is supported, mixed into video call recording, not available as a separate recording