This guide is for system architects and developers building integrated solutions (includes HTTP Business API, HTTP Single Sign-On API and more).
Business process integration
Direct URL Access — Direct URL Access provides allows external web apps to directly include features of the Verba Web Application.
HTTP Business API — This API lets you improve business processes by integrating the recording system with your applications.
Desktop Agent HTTP API — This API allows applications to integrate with the Verba Desktop Recorder to control screen capturing, add time markers and more.
Service provider tools
Low-level integration options
Integrations with third party solutions
Microsoft Dynamics Integration — Using this integration, you can configure one click access to Verba recordings directly from Microsoft Dynamics.
Oracle Siebel Integration — Using this integration, you can configure one click access to Verba recordings directly from Oracle Siebel
Salesforce integration — Using this integration, you can configure one click access to Verba recordings directly from Salesforce.
Branding and customization Direct Database Access to CDRs Low-level XML Recorder API HTTP Single Sign-On API HTTP Business API Direct URL Access SSO with Active Directory Desktop Agent HTTP API Salesforce integration Metadata XML fields Provisioning API Verba Gadget for Cisco Finesse Microsoft Dynamics Integration Oracle Siebel Integration