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AVAILABLE IN VERBA 8.5 AND LATER

It's possible to configure two recorders in Verba to make two exactly same copies from the recordable media at two different locations for redundancy and security purposes.

However, when users see two records for each call/conversation it is confusing. For this, we created the term 'secondary recorded media' which refers to the secondary copy of the media files.

By default, only the Verba Administrator user can see the secondary recordings.

How to enable the Secondary Recordings feature:

Step 1 - Go to 'Configuration/Verba Servers' and select your Media Repository server.

Step 2 - Select 'Change Configuration Settings' and navigate to 'Web Application / Secondary Recording Servers'

Step 3 - Change the value of 'Enable Secondary Recording Servers:' to Yes.

Step 4 - Save the changes by clicking on the  icon.

Step 5 - A notification banner will appear on the top. Click on the click here link, so you will be redirected to the Configuration Tasks tab. Click on the Execute Selected Tasks button in order to execute the changes.

Step 6 - Log in to the server and restart the Verba Web Application service.

How to set Recording Servers as secondary

Step 1 - Go to 'Administration/Verba Servers' and select your Recording Server.

Step 2 - Select 'Change Configuration Settings' tab.

Step 3 - Set the Passive Recorder->Basics->Secondary Recording Server setting to Yes.

Step 4 - Save the changes by clicking on the  icon.

Step 5 - A notification banner will appear on the top. Click on the click here link, so you will be redirected to the Configuration Tasks tab. Click on the Execute Selected Tasks button in order to execute the changes.

How to enable users to see Secondary Recordings:

Step 1 - Go to 'Administration/Roles'.

Step 2 - Create a new role or edit your previously created role for the user/group you would like to enable this feature.

Step 3 - On the 'Role Configuration' page find 'Conversation Access' -> 'Access Secondary Recordings' and check the checkbox then save your changes at the bottom of the page.

How to watch and play back Secondary Recordings on the Search page:

You need to complete the previous two sections to be able to see and playback your Secondary Recording on the Search page.

You will see a new icon on the top right section of the Search page:  

The  icon means that you are able to see the Secondary Recordings on the Search page.

The  icon means that you can't see the Secondary Recordings on the Search page.

 

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