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If you are experiencing issues with your Lync environment, you might want to disable Verba services on your Lync servers for troubleshooting and to determine the root cause of the issue in your Lync system.

Enable Verba Service

To enable Verba services on Lync servers navigate to the Windows services by running the 'services.msc' from Start Menu.

If the services are stopped follow the instructions bellow on all required* Verba services:

Step 1 Right click on Verba Service and click on 'Properties'

Step 2 Put the 'Startup type' to 'Automatic'

Step 3 Hit the 'Start' button and Apply the changes

*Required Verba services on a Lync server can be the followings: Verba System Monitor Service, Verba Lync Filter Service, Verba Node Manager Agent Service or Verba Recorder Proxy Service.

Disable Verba Services

To disable Verba services on Lync servers navigate to the Windows services by running the 'services.msc' from Start Menu.

 

If the services are running follow the instructions bellow on all running Verba services:

Step 1 Right click on Verba Service and click on 'Properties'

Step 2 Put the 'Startup type' to 'Disable'

Step 3 If the service is running hit the 'Stop' button and Apply the changes

After disabling all Verba services on Lync servers, the Verba call recording system does not have any impact on the Lync system. To re-enable the services, please follow the instructions in the first section.
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