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This article describes the File Verification data management policy.

The File Verification storage policy is implemented to check media inventory and detect missing files. The new policy sends email alerts. 

The idea behind this feature is to detect missing recordings that were accidentally removed or deleted from the storage location. The best practices for using it are as follows.

  • Configure daily checks for the recordings created the same day, it can detect storage related configuration issues
  • Configure weekly or monthly checks for the entire media inventory, run this check during off-hours, you might need to segment the inventory and configure multiple checks

This is a very disk-intensive task. For higher call volumes this can take a very long time to complete. Make sure this is run out of business hours, or only for smaller call volumes. It is advised to use the Custom Schedule option.

Configuring File Verification policy

To create a File Verification policy, follow the steps below:

Step 1 - Follow the generic policy creation steps described on the following page: Data management policies

Step 2 - Select File Verification as the action

Step 3 - Select your filters to specify which conversations should be checked by this policy

Step 4 - Click on Save. The policy will run periodically

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