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Category: Quality Management Reports

Description

The Evaluators Activity Summary report shows aggregated information for each evaluator, providing the data collected from scorecards. The report details information about all scorecards for each evaluator showing various scorecard data like call details, score, evaluation date and duration, etc.

Filter options

AgentOnly evaluations for the selected agent(s) will be displayed
Evaluated byOnly evaluations for the selected evaluator(s) will be displayed
Evaluation formOnly evaluations for the selected evaluation form(s) will be displayed
Evaluation projectOnly evaluations for the selected evaluation project(s) will be displayed
GroupsOnly evaluations for the selected group(s) will be displayed
ScoreOnly evaluations for the selected score(s) will be displayed
QuestionOnly evaluations containing the selected answer(s) for selected question(s) will be displayed.

Information

  • Query Interval
  • Print Date
  • Record Count
  • User
  • Evaluator Name
  • Number of Evaluations
  • Average Evaluation Time
  • Average Score for the Evaluator
  • Call Date
  • Call Duration
  • Agent
  • Form
  • Evaluation Date
  • Evaluation Time (the length of the evaluation)
  • Score

Charts

  • None

 

Report sample