|Available in version 9.2 and later|
This article describes the data retention policies with the Deduplication action.
This data management action makes possible correlating 2N/dual-stream records and keeps the best quality record of the two. To determine which copy/instance is better either the voice quality result (if available) or the number of RTP packets processed counter is used. Correlation of records is based on telephony platform call id (which can be ambiguous) and record start - end time.
Currently, the following platforms/recording methods are supported:
- Skype for Business
- SPAN-based SIP recording
- SPAN-based Skinny recording
- Cisco Proxy
- IPC Unigy
To create a Deduplication Policy, follow the steps below:
Step 1 - Follow the generic policy creation steps described on the following page: Data management policies
Step 2 - Select Deduplicate Recordings as the action
Step 3 - Select your filters to specify which conversations should be uploaded by this policy