Verint Financial Compliance (Capture)
(formerly Verba)
Debug and verbose log levels
Troubleshooting often requires additional, more detailed information about a specific service. You can change the log level of a specific service to enable more detailed logging. For more information, refer to Log files.
Debug command line output
Debug output shows messages about the operation of the internal activities and algorithms of the services. It could be especially useful when troubleshooting service startup issues, e.g. when a service cannot be started. In order to run a component in debug mode, first, you have to stop the desired service through the Web Application under System / Servers / Service Control and Activation or through Windows Service Control application (Start Menu / Settings / Control Panel / Administrative Tools / Services).
The following table lists the supported services and their command line debug options:Verba service | Binary folder | Command line |
|---|---|---|
| Verba Passive Recorder Service | c:\Program Files\Verba\bin | verbaengine.exe -d |
| Verba Unified Call Recorder Service | c:\Program Files\Verba\bin | unifiedrec.exe -d |
| Verba Import Service | c:\Program Files\Verba\bin | cdrimport.exe -d |
| Verba Unified IM Recorder Service | c:\Program Files\Verba\bin | unifiedimrec.exe -d |
| Verba Dial-in Recorder Service | c:\Program Files\Verba\bin | activerecorder.exe -d |
| Verba Media Streamer and Content Server Service | c:\Program Files\Verba\bin | mediastreamer.exe -d |
| Verba Storage Management Service | c:\Program Files\Verba\bin | verbastorage.exe -d |
| Verba Media Utility Service | c:\Program Files\Verba\bin | waveform.exe -d |
| Verba System Monitor Service | c:\Program Files\Verba\bin | verbasysmon.exe -d |
| Verba Node Manager Agent | c:\Program Files\Verba\bin | verbaagent.exe -d |
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