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The administrator and the system administrators are able to view database summary information by clicking on the System / Database / Database Summary menu item.

Users summary

The following table describes the available summary fields:

Name

Description

Number of Verba Users

Total number of Verba users.

Number of System  Administrators

Number of Administrator level users.

Number of Group Administrators

Number of Group Administrator level users.

Number of System Supervisors

Number of System Supervisor level users.

Number of Group Supervisor

Number of Group Supervisor level users.

Number of Agents

Number of Agent level users.

Groups summary

The following table describes the available summary fields:

Name

Description

Number of Groups

Total number of Verba groups.

Extensions summary

The following table describes the available summary fields:

Name

Description

Number of Extensions

Total number of configured extensions.

Do not record

Number of extensions where recording is disabled.

Full

Number of extensions where full recording mode is set.

On-demand

Number of extensions where on demand recording mode is set.

Call statistics summary

Press the Start Query button to start generating the given section.

The query execution time depends on the size of the database. Do not start each query at one time to avoid the unwanted load on the server.
The following table describes the available summary fields:

Section

Name

Description

Total Number of Calls

Number of Not Archived Calls

Number of calls, that have not been archived yet.

Number of Archived Calls

Number of calls, that have been archived.

Summary by Termination Status

Number of Finished Calls With Media File

Number of calls, that have ended and have media file.

Number of Finished Calls Without Media File

Number of calls, that have ended, but do not have media file.

Number of Ongoing Calls

Number of ongoing calls (the end time is not set).

Summary by Compressing Status

 

 

Number of Compressed Calls

Number of calls, that have been compressed.

Number of Not Compressed Calls

Number of calls, which have not been compressed yet

Other (Ongoing or No Media)

Number of calls, which have no media or no end time.

Summary by Uploading Status

 

 

Number of Uploaded Calls

Number of calls, that have been uploaded to the Media Repository server.

Number of Not Uploaded Calls

Number of calls, that have not been uploaded yet to the Media Repository server.

Other (Ongoing or No Media)

Number of calls, which have no media or no end time.

Summary by Direction

 

 

Number of Internal Calls

Number of internal calls.

Number of Incoming Calls

Number of incoming calls.

Number of Outgoing Calls

Number of outgoing calls.

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