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To create a new environment in your Verba multi-tenant system, you have to login the '0000' default environment. This tenant is the main configuration part of a multi-tenant system.

The environment management page is under the 'Administration\Environments', here you can create and manage the environments.

On the top right corner of this page you will find the 'Add new environment' link. Click on this and you will see the following form, where you can compile a new environment:

 

The following table describes the available fields:

Field NameDescriptionRequirements
Environment ID (EID)

This ID represents the environment in Verba.

This is a unique ID which required at administration.

Required field

Unique 4 digit alphanumerical string

Max length: 4 characters

Environment Name

Full name of the environment

Required field
Environment Name (short)Short name of the environmentRequired field
Logo to display

Optional logo image can be attached to an environment. The logo image will be displayed in the header of Verba Web Application for every user in the environment. The logo will be also displayed in report headers generated by environment members.

In order to select a logo image, press the Choose Logo button. In the open window, you can see the uploaded logo images. Simply click on the name of the file in the first column to select an image.

Valid FromStart date of the validation for the environment. It can be configured for later or previous dates. This field is checked when a call record is inserted and the system tries to associate the call to an environment. If a call with a phone number, which is mapped to an environment is recorded, but the Valid From date is later than the start date of the call, the call will not be associated to the environment.Required field
Valid Until

End date of the validation for the environment. It can be configured for later or previous dates. This field is checked when a call record is inserted and the system tries to associate the call to an environment. If a call with a phone number, which is mapped to an environment is recorded, but the Valid Until date is earlier than the start date of the call, the call will not be associated to the environment.

If the field is blank the environment will not expire.

Required field
CUCM PartitionsA list of CUCM partitions which enables the system to assign calls to configured tenants, and support non-unique recorded numbers across the tenants / partitions.-
User Count LimitThe number of maximum users of the environment.-

Group Count Limit

The number of maximum groups of the environment.-
Extension Count LimitThe number of maximum extensions of the environment.-
Always on Recording Mode LimitThe number of maximum Always on Recording Mode users of the environment.-
On Demand Recording Mode limitThe number of maximum On Demand Recording Mode users of the environment.-
Controlled Recording Mode LimitThe number of maximum Controlled Recording Mode users of the environment.-
Web Session Count LimitThe number of simultaneous connections to the web interface.-
SMTP optionsYou can add your own SMTP service to send system alert, report to the environment users. (Verba has a default built-in SMTP service)-


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