This article describes the Copy Media data management policy.
Copy Media policies provide a way to relocate the conversation media files from their existing storage location to another storage with leaving a copy on the original location also. The policy allows copying media files in cases when the original media files must be kept for some reason or cannot be moved because the files are on a WORM storage under retention. Once the policy moves the files to the new storage target, the records in the database will be linked to the new location, while the original copy will not be referenced in any way in the system. This means that the system will no longer manage the original copies and will not apply any policies including data retention or offer playback and download.
The Copy Media policy is not a dual archiving feature. It cannot be used to duplicate recordings.
You can define a storage target (previously created) to copy the media files to and a set of filters to specify which conversations should this policy be executed on.
To create a Copy Media policy, follow the steps below:
Step 1 - Create a Storage target for your policy
Step 2 - Follow the generic policy creation steps described on the following page: Data management policies
Step 3 - Select Copy Media as the action
Step 4 - Select the storage target you created from the list
Step 5 - Select your filters to specify which conversations should be uploaded by this policy