Skip to end of metadata
Go to start of metadata

Step 1 - In the Verba Web Interface, go to Administration > Verba Servers > Select your Recording Server  > Click on the Service Activation tab.

Step 2 - Activate the Verba Unified Call Recorder Service by clicking on the  icon.

Step 3 - Click on the Change Configuration Settings tab. Expand the Unified Call Recorder section.

Step 4 - Under the Recording Providers \ IP Trade node, verify the settings. Update the Listening Port if required.

Step 5 - Save the changes by clicking on the  icon.

Step 6 - A notification banner will appear on the top. Click on the click here link, so you will be redirected to the Configuration Tasks tab. Click on the Execute button in order to execute the changes.

Step 7 - Click on the Service Control tab.

Step 8 - Start the Verba Unified Call Recorder Service by clicking on the  icon.

Configure extensions

After finalizing the configuration of the recording services, make sure you have added the extensions you want to record to the Verba extension list. This can be done manually (Extension list) or using Active Directory Synchronization.

In case of IP Trade recording, instead of configuring the SIP addresses and directory numbers as recorded extensions, the user IDs have to be configured. When adding (or synchronizing) the user IDs, the Type setting of the extensions has to be set to User/Agent ID.