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The Verba Gadget has to be uploaded to the Finesse web server as a 3rd party gadget.

Before uploading the gadget, the configuration file has to be modified.

Modifying the configuration file

All the possible configuration are stored in the verba-config.js file. The configuration fields are stored in a JavaScript object.

Configuration fields

NameTypeExample ValueDescription
protocolString"http"The protocol which will be used for the API connection.
redundantInteger1

Defines if the Verba deployment contains multiple Media Repositories

mrsArray of Strings

 [ "10.20.30.40" , "10.20.30.41" ]

List of Media Repositories. The value can be IP address, NetBIOS name or FQDN.
Verba Configuration Exaple
var verbaConfig = {
    protocol: "http",
    redundant: 0,
    mrs: [
        "10.20.30.40"
    ]
};

Upload and add the Verba Gadget

For Contact Center 10.6 and below please use the WebService.js and WebService.xml from the uccx-10.6 folder.

Please follow the instruction of the following Cisco configuration guide:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1001/user/guide/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001_chapter_01110.html

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