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Installing the Analog Tap Passive Board

After you plugged in the ATP board to the computer, you have to install the corresponding driver.

Driver download

Please make sure that you install the 32 bit version of the driver for pre 9.0 Verba or 64 bit driver for Verba 9.0 or newer

 

Alternative Synway Driver

If after installing the previous driver you get an unknown "Computer Telephony Device", please uninstall the previous driver then download and install this driver.

Your card now should be recognized properly.

Card installation manual

Configuring Verba for Synway ATP recording

If you installed the ATP card, you have to configure the Verba Analogue and Radio Recorder Service (Verba General Media Recorder Service in the older versions of Verba).:

Step 1 - Create a new recordingchannels.xml file in the C:\Program Files (x86)\Verba\setting folder. You can download the sample from here.

Step 2 - To configure a channel for recording, add the following lines:

<Channel type="analog" id="" eid="">
        <Device id="" name="" tapPort="" continuousRecord=""/>
</Channel>

Step 3 - Fill in the properties of the channels and save the file.

AttributeDescription
Channel
typeanalog/voip: for Synway ATP recording use the "analog" value.
idIt can be a random string, you have to change it every configuration change in the channel.
eid4char: Optional. For multi-tenant system this attribute shows the tenant id of the channel.
Device
idThe phone number of the agent.
nameThe name of the agent.
tapPortThe tap port number where the line is plugged in.
continuousRecord

true/false: For continuous recording set it to "true". For onhook-offhook based recording set it to "false".

NOTE: It only works with normal analog PSTN lines.

Example:
<?xml version="1.0" encoding="utf-8"?>
<Channels>
        <Channel type="analog" id="analog_000" eid="">
                <Device id="+12013550400" name="Jack Hoffman" tapPort="0" continuousRecord="false"/>
        </Channel>
        <Channel type="analog" id="analog_001" eid="">
                <Device id="+12017254926" name="Will Smith" tapPort="1" continuousRecord="false"/>
        </Channel>
</Channels>


Step 4 - Log in to Verba and go to the System \ Servers, select your server, click on the Service Activation Tab, and activate the Verba Analogue and Radio Recorder Service by clicking on the  icon.

Spet 5 - After activating the service click on the Change Configuration Settings Tab and scroll to the service's node and enter the path of the ShConfig.ini file:

 

ShConfig.ini

The default path is: C:\ShCti\ShConfig.ini

To make sure that the ShConfig.ini contains the correct driver information please run the C:\ShCti\Test.exe

If you encounter issues with the Test.exe application, please run the C:\ShCti\ShCtiConfig.exe as administrator and click on the Default then on the Apply buttons: (It's possible that you have to do this multiple times to force the changes to be written to the file)


Step 6 - Save the changes by clicking on the  icon.

Step 7 - A notification banner will appear on the top. Click on the click here link, so you will be redirected to the Configuration Tasks tab. Click on the Execute button in order to execute the changes.

Spet 8 - Click on the Service Control tab, and start the Verba Analogue and Radio Recorder Service by clicking on the  icon.