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In order to use the Cisco network-based recording options, configuration of the Cisco Unified Communication Manager and the recorded devices is required. The guide below contains all the necessary configuration steps, for the official Cisco configuration guide, refer to Features and Services Guide for Cisco Unified Communications Manager, Release 10.0(1) - Monitoring and Recording.

The recording system's reliability depends on both Cisco and Verba software components. We highly recommend to have a look at these known recording affecting Cisco bugs, and install necessary updates.

Cisco UCM configuration

The initial Cisco UCM configuration for central recording includes the following steps:

Step 1 - Create and configure the SIP trunk(s) pointing to the Verba Recording Director(s), for encrypted call recording, create secure SIP trunk(s)

Step 2 - Configure call routing that let the Cisco UCM to direct calls to the recorder (includes configurations for multiple recorders)

Step 3 - Create a recording profile used by the recorded lines/extensions

Step 4 - Create an application user for the JTAPI integration that provides recording control and detailed CDR information (Recommended)

Step 5 - Disable the unsupported iSAC and G.722 codec

Step 6 - Review the codec guidelines for network based recording (Recommended)

Step 7 - Configure transcoder resources (required if configuring the inter-region codec guidelines is not possible)

Step 8 - Configure a recording notification tone (optional)

Step 9 - Configure gateway preferred media forking (optional, available since CUCM 10.0)

Configuring the Verba system

For more information, see Configuring Verba for Cisco network-based recording.

Adding and removing extensions

When Cisco network-based recording is used, the system can record only those extensions that are properly configured in the Cisco UCM. It is not enough to add extensions in the Verba system.

Follow the steps below to add and remove extensions to/from central recording in Cisco UCM: