In order to use the Cisco network-based recording options, configuration of the Cisco Unified Communication Manager and the recorded devices is required. The guide below contains all the necessary configuration steps, for the official Cisco configuration guide, refer to Features and Services Guide for Cisco Unified Communications Manager, Release 10.0(1) - Monitoring and Recording.
Cisco UCM configuration
The initial Cisco UCM configuration for central recording includes the following steps:
Step 2 - Configure call routing that let the Cisco UCM to direct calls to the recorder (includes configurations for multiple recorders)
Step 3 - Create a recording profile used by the recorded lines/extensions
Step 4 - Create an application user for the JTAPI integration that provides recording control and detailed CDR information (Recommended)
Step 6 - Review the codec guidelines for network based recording (Recommended)
Step 7 - Configure transcoder resources (required if configuring the inter-region codec guidelines is not possible)
Step 8 - Configure a recording notification tone (optional)
Step 9 - Configure gateway preferred media forking (optional, available since CUCM 10.0)
Configuring the Verba system
For more information, see Configuring Verba for Cisco network-based recording.
Adding and removing extensions
Follow the steps below to add and remove extensions to/from central recording in Cisco UCM: