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AVAILABLE IN VERSION 9.4 AND LATER

For more information on the integration with BT ITS, see BT ITS

The configuration consists of:

Step 1 - Review the BT ITS recording network and server requirements and Understanding TTP numbering rules

Step 2 - Configure the BT ITS switch for recording, contact your BT representative for more information

Step 3 - Configuring BT ITS media recording

Step 4 - Configuring BT ITSLink CTI

Step 5 - Configuring BT ITS TMS and LDAP based provisioning

Step 6 - Configure recorded traders as users and their associated extensions. It is necessary to create all traders as users and to add trader IDs as extensions in order to apply recording rules (the system only records configured trader IDs) and to enable security for conversation browsing. At extension configuration select User/Agent ID for type. The LDAP/TMS file based configuration does not automatically create/update/delete users and extensions in the system. To restrict the visibility of recordings, configure groups, and add users to groups. Based on a group you can control access to other user’s calls. Users, groups, and extensions can be also provisioned via Active Directory Synchronization

Step 7 - Configuring media stitching adjustment

Step 8 - Configure search layout to extend view with BT ITS specific metadata

Step 9 - Creating a BT ITS dashboard

Step 10 - Verify functionality by making test calls and checking the results in search. It is possible to search based on user/trader id (even if the call is not assigned to a user) in the Conversation View. You can achieve specific call type filtering according to Source Platform. For example, select BT ITS to search for trading recordings.

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