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Overview

You can access the Cisco UCM administration interface through a web browser (if you have problem accessing the interface, ask your UCM system administrator):

The following variations of the phone service are available:

Configuring the Verba Phone Service without authentication

Step 1 After authentication select the Device / Device Settings / Phone Services menu item.

Step 2 Click on Add New.

Step 3 Type in the Service Name: Verba (or what you would like to display)

Step 4 Type in the Service Description: Verba Phone Service (or what you would like to display)

Step 5 Type in the Service URL:

http://verba_media_repository_IP_address_or_hostname/verba/phoneservice.do

Step 6 Press the Save button.

Step 7 Add a new parameter by clicking on the New Parameter button (the parameter is only required when the service is used without authentication). A new window opens.

Step 8 Type Parameter Name: uname

Step 9 We are going to add a user name parameter to the service. This user name equals the login name of the Verba user, defined in the web application. The service uses this parameter to identify the user, which calls the service from an IP phone (when the service is only available with authentication the user name is obtained through the login process).

Step 10 Type Parameter Display Name: A short display name (for example "Login name of the user")

Step 11 Type Parameter Description: Describe the service in a few words here (e.g.: This parameter is equal to Verba user login name. This parameter enables the service to identify the user, which is called the service from the IP phone.)

Step 12 Check the Parameter is Required option

Step 13 Press the Save And Close button.

Step 14 Press Update Subscriptions button in the original window.

Configuring the Verba Phone Service with authentication

Step 1 After authentication select the Device / Device Settings / Phone Services menu item.

Step 2 Click on Add New.

Step 3 Type in the Service Name: Verba (or what you would like to display)

Step 4 Type in the Service Description: Verba Phone Service (or what you would like to display)

Step 5 Type in the Service URL:

http://verba_media_repository_IP_address_or_hostname/verba/phoneserviceauth.do

Step 6 Press the Save button.

Step 7 Press Update Subscriptions button.

Configuring the Verba Phone Service with MAC address or IP address identification

Step 1 After authentication select the Device / Device Settings / Phone Services menu item.

Step 2 Click on Add New.

Step 3 Type in the Service Name: Verba (or what you would like to display)

Step 4 Type in the Service Description: Verba Phone Service by Device (or what you would like to display)

Step 5 Type in the Service URL:

http://verba_media_repository_IP_address_or_hostname/verba/phoneservice.do?byDeviceOrIp=1&name=#DEVICENAME#

Step 6 Press the Save button.

Step 7 Press Update Subscriptions button.

Configuring the Verba Phone Service for Controlled recording mode

Extensions with Controlled recording mode will not be recorded automatically, so the default phone service will state that there is no ongoing call.

Step 1 Decide which authentication method you would like to use and go through the linked configuration steps first:

Step 2 Add a new parameter to the Phone Service you've created in the first step by clicking on the New Parameter button. A new window opens.

Step 3 Type Parameter Name: manual

Step 4 Type Parameter Display Name: A short display name (for example "Controlled mode")

Step 4 Type Default Value: 1

Step 5 Type Parameter Description: Describe the service in a few words here (e.g.: This parameter tells Verba that this phone's recording mode should be handled as controlled)

Step 6 Check the Parameter is Required option

Step 7 Press the Save And Close button.

Step 8 Press Update Subscriptions button in the original window.

 

After these steps the phone will support the start and stop recording of Controlled extensions.

Example URL:
http://verba_media_repository_IP_address_or_hostname/verba/phoneservice.do?byDeviceOrIp=1&name=#DEVICENAME#&manual=1

http://verba_media_repository_IP_address_or_hostname/verba/phoneservice.do?uname=rusch&manual=1

Configuring the Verba Phone Service quick access

Step 1 After authentication select the Device / Device Settings / Phone Services menu item.

Step 2 Click on Add New.

Step 3 Type in the Service Name: Verba Quick Access (or what you would like to display)

Step 4 Type in the Service Description: Verba Phone Service (or what you would like to display)

Step 5 Type in the Service URL:

http://verba_media_repository_IP_address_or_hostname/verba/phoneservice.do

Step 6 Press the Save button.

Step 7 Add a new parameter by clicking on the New Parameter button. A new window opens.

Step 8 Type Parameter Name: uname

We are going to add a user name parameter to the service. This user name is the login name of the Verba user, defined in the web application. The service uses this parameter to identify the user, which calls the service from an IP phone (when the service is only available with authentication, the user name is obtained through the login process).

Step 9 Type in the Parameter Display Name: Login name of the user

Step 10 Type in the Parameter Description: This parameter is equal to the Verba user login name. This parameter enables the service to identify the user that  called the service from an IP phone.

Step 11 Check the Parameter is Required option.

Step 12 Press Save And Close button.

Step 13 Add another new parameter by clicking on the New Parameter button.

Step 14 Type in the Parameter Name: onLogin

This 2nd parameter will define a Verba Phone Service action, which will be executed after calling the service. The following valid values apply for ongoing calls:

Record marks the ongoing call for recording, or starts / stops recording of a controlled ongoing call
    If the recording of a controlled call should be started, then add a new parameter to the URL at Step 5: type=manualRecord
    http://verba_media_repository_IP_address_or_hostname/verba/phoneservice.do?type=manualRecord
    If the recording of a controlled call should be stopped, then add another new parameter to the URL at Step 5: type=manualRecord&unmark=1
    http://verba_media_repository_IP_address_or_hostname/verba/phoneservice.do?type=manualRecord&unmark=1
 

Private flags the ongoing call as private
Important flags the ongoing call as important
AddTag adds a comment to the ongoing call
Marker stores a marker for the ongoing call
EmailMe sends a URL pointing to the ongoing call in an email to the user
EmailBoss sends a URL pointing to the ongoing call in an email to the user s group supervisor
Protect marks the ongoing call as protected
Delete stops recording and deletes the recorded file (if your system allows)
Mute mutes recording
Unmute unmutes recording

Detailed information about each function is available in Using Verba Phone Service.

Step 15 Type in the Parameter Display Name: Quick Access Action

Step 16 Type in the Parameter Description: This parameter defines the name of the action, which is executed on the ongoing call.

Step 17 Check the Parameter is Required option

Step 18 Press the Save And Close button.

Step 19 Press Update Subscriptions button on the original window.

Configuring the Verba Phone Service quick access without providing a username (easiest to configure)

This mode is useful in systems without users or when you have shared phones e.g. conference room phones.

Step 1 - After authentication select the Device / Device Settings / Phone Services menu item.

Step 2 - Click on Add New.

Step 3 - Type in the Service Name: e.g. Verba Quick Access Record (or what you would like to display)

Step 4 - Type in the Service Description: e.g. Verba Phone Service (or what you would like to display)

Step 5 - Type in the Service URL:

Device MAC based (recommended)

To mark the on-demand ongoing call for recording:
http://verba_media_repository_IP_address_or_hostname/verba/ps_RecordByDeviceId.do?name=#DEVICENAME#  (note: case sensitive)

To start recording of a controlled ongoing call:
http://verba_media_repository_IP_address_or_hostname/verba/ps_RecordByDeviceId.do?type=manualRecord&name=#DEVICENAME#  (note: case sensitive)

To stop recording of a controlled ongoing call:
http://verba_media_repository_IP_address_or_hostname/verba/ps_RecordByDeviceId.do?type=manualRecord&name=#DEVICENAME#&unmark=1  (note: case sensitive)

To mark the ongoing  call as protected:
http://verba_media_repository_IP_address_or_hostname/verba/ps_ProtectByDeviceId.do?name=#DEVICENAME#  (note: case sensitive)

To remove protected flag from the ongoing call:
http://verba_media_repository_IP_address_or_hostname/verba/ps_ProtectByDeviceId.do?name=#DEVICENAME#&unmark=1  (note: case sensitive) 

To stop recording and delete the recorded file:
http://verba_media_repository_IP_address_or_hostname/verba/ps_DeleteByDeviceId.do?name=#DEVICENAME#  (note: case sensitive)

 To mute recording:
http://verba_media_repository_IP_address_or_hostname/verba/ps_Mute.do?byDeviceOrIp=1&name=#DEVICENAME#  (note: case sensitive)

 To unmute recording:
http://verba_media_repository_IP_address_or_hostname/verba/ps_Unmute.do?byDeviceOrIp=1&name=#DEVICENAME#  (note: case sensitive)

 


IP Address based (only for passive recording)

To mark the on-demand ongoing call for recording:
http://verba_media_repository_IP_address_or_hostname/verba/ps_RecordByIp.do  (note: case sensitive)

To start recording of a controlled ongoing call:
http://verba_media_repository_IP_address_or_hostname/verba/ps_RecordByIp.do?type=manualRecord

To stop recording of a controlled ongoing call:
http://verba_media_repository_IP_address_or_hostname/verba/ps_RecordByIp.do?type=manualRecord&unmark=1

To mark the ongoing  call as protected:
http://verba_media_repository_IP_address_or_hostname/verba/ps_ProtectByIp.do  (note: case sensitive)

To remove protected flag from the ongoing call:
http://verba_media_repository_IP_address_or_hostname/verba/ps_ProtectByIp.do?unmark=1  (note: case sensitive)

To stop recording and delete the recorded file:
http://verba_media_repository_IP_address_or_hostname/verba/ps_DeleteByIp.do  (note: case sensitive)

Step 6 - Press the Save button.

Step 7 - Press Update Subscriptions button on the original window.

Configuring the Verba Silent Monitoring Phone Service without authentication

Step 1 After authentication select the Device / Device Settings / Phone Services menu item.

Step 2 Click on Add New.

Step 3 Type in the Service Name: Silent Monitoring (or what you would like to display)

Step 4 Type in the Service Description: Verba Silent Monitoring Phone Service (or what you would like to display)

Step 5 Type in the Service URL:

http://verba_media_repository_IP_address_or_hostname/verba/phoneservicesm.do

Step 6 Press the Save button.

Step 7 Add a new parameter by clicking on the New Parameter button (the parameter is only required when the service is used without authentication). A new window opens.

Step 8 Type Parameter Name: uname

Step 9 We are going to add a user name parameter to the service. This user name equals the login name of the Verba user, defined in the web application. The service uses this parameter to identify the user, which calls the service from an IP phone (when the service is only available with authentication the user name is obtained through the login process).

Step 10 Type Parameter Display Name: A short display name (for example "Login name of the user")

Step 11 Type Parameter Description: Describe the service in a few words here (e.g.: This parameter is equal to Verba user login name. This parameter enables the service to identify the user, which is called the service from the IP phone.)

Step 12 Check the Parameter is Required option

Step 13 Press the Save And Close button.

Step 14 Press Update Subscriptions button in the original window.

Configuring the Verba Silent Monitoring Phone Service with authentication

Step 1 After authentication select the Device / Device Settings / Phone Services menu item.

Step 2 Click on Add New.

Step 3 Type in the Service Name: Silent Monitoring (or what you would like to display)

Step 4 Type in the Service Description: Verba Silent Monnitoring Phone Service (or what you would like to display)

Step 5 Type in the Service URL:

http://verba_media_repository_IP_address_or_hostname/verba/phoneservicesmauth.do

Step 6 Press the Save button.

Step 7 Press Update Subscriptions button.

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