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Extended Call Control Provider Down Alert

Content

Alert: <ALERT_ERROR>
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: <ID>
Time: <TIME> (UTC)
Severity: <SEVERITY>

Description:
#DESCRIPTION#

Alert attributes:
#CUSTOM_ATTRIBUTES#

Cause

This alert is sent if connection to the gateway went down.

Resolution

If you receive such an alert, please check if the connection is up between the Verba server and the Gateway. If not, contact your IT team.

If the connection is up, please contact the support service and send the log files of the related service - ciscogatewayrec.log.

Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files\Verba\log) folder on each server. 

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