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Basics

The following table provides detailed instructions on each configuration setting:

Configuration Parameter NameDescription
Cisco UCM Cluster(s) 
Cisco UCM IP Address(es)Comma (,) separated list of the IP Addresses of the CUCM servers. All CUCM addresses need to be configured where theCTIManager service is enabled. The system will always use the first address, and fail over to the next one in the list if the primaryCTIManager is down. Only a single CUCM cluster can be configured.
JTAPI User NameThe name of the user configured in the CUCM as an Application user.
JTAPI User PasswordThe password of the user configured in the CUCM as an Application user.

Cisco UCCX Integration

The following table provides detailed instructions on each configuration setting:

Configuration Parameter NameDescription
Cisco UCCX IP Address(es)List of IP addresses of Cisco UCCX servers. Master and Slave UCCX servers should be listed in the same row separated by commas (,). Independent UCCX servers should be separated by new lines. For more information, see Cisco UCCX Integration.

Cisco UCCE Integration

The following table provides detailed instructions on each configuration setting:

Configuration Parameter NameDescription
Cisco UCCE PG CTI Server
IP(s) and port(s)
 
CTI Server Protocol Version 
Peripheral ID 

Genesys Integration

The following table provides detailed instructions on each configuration setting:

Configuration Parameter NameDescription
Genesys T-Server IP(s) 
Target Genesys Field for Verba Call IDVerba will attach the Verba Call ID to this Genesys User Data Field.

Advanced

The following table provides detailed instructions on each configuration setting:

Configuration Parameter NameDescription
Service PortPort number for the service.
Work FolderWork folder path.

Advanced Recording Rules Enabled

When enabled, the service uses a special XML file for recording rules. For more information, see Advanced Cisco Call Recording Rules.
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