Verba Collaboration Compliance and
Quality Management Platform



Latest Release - Verba 8.9
Earlier Releases


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Overview

The Verba Recording System can record Cisco voice calls, video calls and instant messages using various methods.

There are five main components of the Cisco recording solution:

  • Verba Single Server solution: The Verba Media Repository and the Verba Recording Server co-located on one server
  • Verba Media Repository: Stores recordings, provides web access, storage management, security and auditing
  • Verba Recording Server: Receives collected traffic and signaling and generates media files and call detail records. Contains the Verba Media Collector & Proxy role as well
  • Verba Media Collector & Proxy: The Media Collector component sends collected traffic to recording servers. The Proxy component relays calls, so they can be captured at a single point.

Supported platforms

Verba supports all Cisco Unified Communication Manger, Unified Communication Express and IM & Presence versions.

All software and physical Cisco compatible endpoints are supported.

Deployment models

Depending on recording requirements different deployment models are recommended. In the Verba solution, these models can be mixed within one recording system deployment.

The following table summarizes the different ways the Verba Recording Servers components can be deployed.

 

Verba Network-based
Recording

Passive / Monitor Port
Based Recording 
Verba Proxy-based
Recording***

No need for monitor port

YES YES

Call path untouched

YESYES 

Internal Audio Calls

YESYES1

YES*

Inbound / Outbound Audio CallsYESYES2

YES*

Video Calls

 YESYES
Encrypted Video Calls  YES
Presentation Sharing YES1YES

External / Federated calls
(ExpressWay)

 YES3YES

Recording Announcements for

incoming PSTN calls

  YES
Block Calls on recording failure  YES
Load balancingYES YES

Mid-call failover

YES YES
Redundant recording5YES4YES

JTAPI Integration

YES  
CDR reconciliationYES  

*** Verba Proxy-based Recording is recommended only in specific cases since it requires complex custom call routing setup in the UCM!

1 Requires endpoint level monitor port configuration
2 Requires gateway port monitoring
3 Calls can be recorded by monitoring the internal ExpressWay port(s)
4 Requires multiple monitor ports
5 Can be achieved by combining with port monitoring
* Limitations at parking scenarios 

Verba Network-Based Recording

Possible deployment models of Network Based recording:

Verba Proxy-Based Recording

Possible deployment models of Proxy-Based recording:

The Proxy Server role is always installed when a Recording Server role is installed. After the deployment, it can optionally be turned on or off.

Passive / Monitor Port-Based Recording

The Monitor Port based recording requires network side configuration:

Possible deployment models of Monitor Port based recording:

For more information about the deployment models see Select a deployment architecture