Skip to end of metadata
Go to start of metadata

Recheck Failure Alert

Content

Alert: <ALERT_ERROR>
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: <ID>
Time: <TIME> (UTC)
Severity: <SEVERITY>

Description:
Recheck run failed: #DESCRIPTION#

Alert attributes:
#CUSTOM_ATTRIBUTES#

 

Cause

CDR reconciliation allows to find conversations which were not recorded for some reason, and conversation which were not recorded correctly. This alert is sent if during the recheck process, the service has encountered an error.

Resolution

If you receive such an alert, please contact the support service and send the log files of the related service - cdrimporter.log.

Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files (x86)\Verba\log) folder on each server. 

  • No labels