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Media Recorder Up Alert


Computer name: <COMPUTER_NAME>
Alert id: <ID>
Time: <TIME> (UTC)
Severity: <SEVERITY>


Alert attributes:


This alert is sent if the communication is restored between the Verba components - Avaya DMCC/JTAPI Service and Verba Unified Call Recorder Service.


No further action required, the issue was probably caused by a network glitch.
However, if you receive this pair of alerts on a regular basis, your network is probably overloaded.

If that is not the case, contact the support service and send the following log files from each Verba Server: Unified Call Recorder Service - unifiedrec.log. Verba Avaya DMCC/JTAPI Service - avaya_recorder.log.
Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files\Verba\log) folder on each server.

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