Verba Collaboration Compliance and
Quality Management Platform



Latest Release - Verba 8.9
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To ensure that the antivirus scanner does not interfere with the operation of the Verba system, you must exclude specific processes and directories for each Verba server or server role on which you run an antivirus scanner. The following processes and directories should be excluded:

Directory and file locations listed below are the default locations for the Verba system. For any locations for which you did not use the default, exclude the locations you specified instead of the default locations specified in this article.
Media Repository and Recording Server Role:

Verba Processes:

Verba Service NameExecutable Name

Requirement for Java Services:

  • Verba Avaya DMCC/JTAPI Service
  • Verba Cisco JTAPI Service
  • Verba Cisco Central Silent Monitoring Service
  • Verba Cisco Compliance Service
  • Verba Web Application
wrapper.exe
Verba Passive Recorder Service

verbaengine.exe

Verba Media Collector and Proxy Service

recorderproxy.exe

Verba Legacy Cisco Central Recorder Servicenativerecorder.exe
Verba Analogue and Radio Recorder Service (Verba General Media Recorder Service)

mediareceiver.exe

Verba Legacy Cisco Gateway Recorder Service

ciscogatewayrec.exe

Verba Labeling Servicelabel-processor.exe
Verba Media Utility Service (Verba Waveformatter Service)waveform.exe
Verba Media Streamer and Content Server Servicemediastreamer.exe
Verba Legacy IP Trade Recorder Serviceverbaiptrade.exe
Verba Screen Capture Multiplexer Servicemultiplexer.exe
Verba Unified Call Recorder Serviceunifiedrec.exe
Verba Active Recorder and Streamer Service

activerecorder.exe

Verba Storage Management Service = verbastorage.exe

verbastorage.exe

Verba Media Transcoder Service

transcoder.exe

Verba System Monitor Service

verbasysmon.exe

Verba Centile Connector

centile-connector.exe

Verba Node Manager Agent Service

verbaagent.exe

Verba SfB/Lync Announcement Service

rec-announcement.exe

Verba CDR and Archived Content Importer Service

cdrimport.exe

Verba SfB/Lync IM Recorder Service

lyncchatrecorder.exe

Verba Cisco MediaSense Connector

mediasense-connector.exe

Verba Speech Analytics Service

speech-analytics.exe

(Verba TroubleshootingTool)

verbacapture.exe

(Verba TroubleshootingTool)

verbareport.exe

Verba Web Application Service

tomcat8.exe


Built-in Microsoft SQL Server 2012 Express processes:

  • %ProgramFiles%\Microsoft SQL Server\MSSQL11.MSSQLSERVER\MSSQL\Binn\SQLServr.exe

  • %ProgramFiles%\Microsoft SQL Server\MSRS11.MSSQLSERVER\Reporting Services\ReportServer\Bin\ReportingServicesService.exe

  • %ProgramFiles%\Microsoft SQL Server\MSAS11.MSSQLSERVER\OLAP\Bin\MSMDSrv.exe

Anti-virus exceptions for SQL Server processes are only necessary if the SQL Server is co-located with the Verba server. The list above shows the default paths and processes for a built-in MS SQL Express 2012 Server, but the installed SQL Server version and location can be different in each deployment.
Directories and Files:

  • The installation folder (%programfiles%\Verba)
  • The configured media folder (%programfiles%\Verba\media)
  • The configured log folder (%programfiles%\Verba\log)

Media Collector and Lync Filter Server Role:

Verba Processes:

Verba Service NameExecutable Name

Verba Legacy Remote Capture Service

remote-capture.exe

Verba Media Collector and Proxy Service

recorderproxy.exe

Verba SfB/Lync Call Filter Service

LyncFilterConsole.exe

Verba SfB/Lync Communication Policy Service

lyncethicalwall.exe

Verba SfB/Lync IM Filter Service

lyncimfilter.exe

Verba System Monitor Service

verbasysmon.exe

Verba Node Manager Agent Service

verbaagent.exe


Folders:

  • The installation folder (%programfiles%\Verba)
  • The configured log folder (%programfiles%\Verba\log

Media Collector and Proxy Server Role:

Verba Processes:

Verba Service NameExecutable Name

Verba Legacy Remote Capture Service

remote-capture.exe

Verba Media Collector and Proxy Service

recorderproxy.exe

Verba System Monitor Serviceverbasysmon.exe
Verba Node Manager Agent Serviceverbaagent.exe


Folders:

  • The installation folder (%programfiles%\Verba)
  • The configured log folder (%programfiles%\Verba\log)

Announcement Server Role:

Verba Processes:

Verba Service NameExecutable Name
Verba SfB/Lync Announcement Service

rec-announcement.exe

Verba System Monitor Serviceverbasysmon.exe
Verba Node Manager Agent Serviceverbaagent.exe


Directories and Files:

  • The installation folder (%programfiles%\Verba)
  • The configured log folder (%programfiles%\Verba\log)

Speech Analytics Server Role:

Verba Processes:

Verba Service NameExecutable Name
Verba Labeling Service

label-processor.exe

Verba Speech Analytics Service

speech-analytics.exe

Verba System Monitor Serviceverbasysmon.exe
Verba Node Manager Agent Serviceverbaagent.exe


Directories and Files:

  • The installation folder (%programfiles%\Verba)
  • The configured media folder (%programfiles%\Verba\media)
  • The configured log folder (%programfiles%\Verba\log)

Desktop Agent Role:

Verba Processes:

Verba Service NameExecutable Name
Verba Screen Capturing Service

agentcontroller.exe

Verba Screen Capturing Service

captureagent.exe

Verba Storage Management Service

verbastorage.exe

Verba System Monitor Service

verbasysmon.exe

Verba Node Manager Agent Service

verbaagent.exe


Directories and Files:

  • The installation folder (%programfiles%\Verba)
  • The configured media folder (%programfiles%\Verba\media)
  • The configured log folder (%programfiles%\Verba\log)

Offline Player Role:

Verba Processes:

  • verbaplayer.exe

Directories and Files:

  • The installation folder (%programfiles%\Verba)






 


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