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General alerts:

Alert Name

Severity

Trap OID

Event IDResolved by

Free Memory Low

Fatal

1.3.6.1.4.1.39067.100.0.1

1Free Memory OK

Free Memory OK

Fatal

1.3.6.1.4.1.39067.100.0.2

2-

Disk Space Low

Fatal

1.3.6.1.4.1.39067.100.0.3

3Disk Space OK

Disk Space OK

Fatal

1.3.6.1.4.1.39067.100.0.4

4-

Service Down

Fatal

1.3.6.1.4.1.39067.100.0.5

5Service Up

Service Up

Fatal

1.3.6.1.4.1.39067.100.0.6

6-

Recording Inactivity

Fatal

1.3.6.1.4.1.39067.100.0.7

7Recording Inactivity Over
Database Connection DownCritical1.3.6.1.4.1.39067.100.0.1010Database Connection Up
Database Connection UpCritical1.3.6.1.4.1.39067.100.0.1111-

Database Error

Critical1.3.6.1.4.1.39067.100.0.1212-
Prerequisite MissingFatal1.3.6.1.4.1.39067.100.0.1313-

Recording Inactivity Over

Fatal

1.3.6.1.4.1.39067.100.0.14

14-
Certificate is not accessibleFatal1.3.6.1.4.1.39067.100.0.1515-
Certificate expiresWarning1.3.6.1.4.1.39067.100.0.1616-
Certificate expiredCritical1.3.6.1.4.1.39067.100.0.1717-
Certificate not trustedCritical1.3.6.1.4.1.39067.100.0.1818-

Certificate revoked

Critical1.3.6.1.4.1.39067.100.0.1919-
Certificate key is not accessibleCritical1.3.6.1.4.1.39067.100.0.2020-
Configuration ErrorFatal1.3.6.1.4.1.39067.100.0.2121-
UndefinedCritical1.3.6.1.4.1.39067.100.0.999999-
Folder access problemError1.3.6.1.4.1.39067.999.10910Folder access problem resolved
Folder access problem resolvedNotification1.3.6.1.4.1.39067.999.11911-

Service specific alerts:

Service

Alert name

Severity

Trap OID

Event IDResolved by

Verba Storage Management Service

Policy Error Error1.3.6.1.4.1.39067.101.0.11001Policy Continues
Policy ContinuesCritical1.3.6.1.4.1.39067.101.0.21002-
Policy FinishedWarning1.3.6.1.4.1.39067.101.0.31003-
Centera Privileged Delete AllowedCritical1.3.6.1.4.1.39067.101.0.41004-
PolicyVQErrorError1.3.6.1.4.1.39067.101.0.51005-
VerintMissingAgentAssociationsCritical1.3.6.1.4.1.39067.101.0.61006-

Verba Passive Recorder Service

CaptureDown

Critical1.3.6.1.4.1.39067.102.0.12001CaptureUp

CaptureUp

Critical1.3.6.1.4.1.39067.102.0.22002-
CallProcErrorError1.3.6.1.4.1.39067.102.0.32003-

Verba Legacy Cisco Central Recorder Service

JTAPIServiceDownCritical1.3.6.1.4.1.39067.103.0.13001JTAPIServiceUp
JTAPIServiceUpCritical1.3.6.1.4.1.39067.103.0.23002-
CallProcErrorCritical1.3.6.1.4.1.39067.103.0.33003-

Verba Cisco JTAPI Service

CUCMDownFatal1.3.6.1.4.1.39067.104.0.14001CUCMUp
CUCMUpCritical1.3.6.1.4.1.39067.104.0.24002-
Verba Dial-in Recorder ServiceCallProcErrorError1.3.6.1.4.1.39067.105.0.15001-
Verba General Media Recorder ServiceCallProcErrorError1.3.6.1.4.1.39067.106.0.16001-

Verba Avaya Recorder Service

AESDownFatal/Critical1.3.6.1.4.1.39067.107.0.17001AESUp
AESUpCritical1.3.6.1.4.1.39067.107.0.27002-
MediaRecDownFatal1.3.6.1.4.1.39067.107.0.37003MediaRecUp
MediaRecUpCritical1.3.6.1.4.1.39067.107.0.47004-
CallProcErrorFatal1.3.6.1.4.1.39067.107.0.57005-

 Verba Legacy Cisco UC Gateway Recorder Service

XCCServiceDownCritical1.3.6.1.4.1.39067.108.0.18001XCCServiceUp
XCCServiceUpCritical1.3.6.1.4.1.39067.108.0.28002-
CallProcErrorCritical1.3.6.1.4.1.39067.108.0.38003-

Verba Cisco MediaSense Connector Service

ConnectionDownCritical1.3.6.1.4.1.39067.109.0.19001ConnectionUp
ConnectionUpCritical1.3.6.1.4.1.39067.109.0.29002-
CallProcErrorCritical1.3.6.1.4.1.39067.109.0.39003-
Verba Screen Capturing ServiceConnectionDownCritical1.3.6.1.4.1.39067.110.0.110001ConnectionUp
ConnectionUpCritical1.3.6.1.4.1.39067.110.0.210002-
CapturingErrorCritical1.3.6.1.4.1.39067.110.0.310003-

Verba SfB/Lync Call Filter Service

RecorderTimeout Critical1.3.6.1.4.1.39067.111.0.111001RecorderBack
RecorderBack Critical1.3.6.1.4.1.39067.111.0.211002-
LyncDown Critical1.3.6.1.4.1.39067.111.0.311003LyncUp
LyncUp Critical1.3.6.1.4.1.39067.111.0.411004-
LyncInactive Critical1.3.6.1.4.1.39067.111.0.911009-
MediaCollectorTimeout Critical1.3.6.1.4.1.39067.111.0.511005MediaCollectorBack
MediaCollectorBack Critical1.3.6.1.4.1.39067.111.0.611006-
AnnouncementTimeout Critical1.3.6.1.4.1.39067.111.0.711007AnnouncementBack
AnnouncementBackCritical1.3.6.1.4.1.39067.111.0.811008-
CallProcessingErrorError1.3.6.1.4.1.39067.111.0.1011010-
ConfigurationErrorCritical1.3.6.1.4.1.39067.111.0.1111011-

Verba SfB/Lync IM Recorder Service

 
Lync filter downCritical1.3.6.1.4.1.39067.112.0.112001Lync filter up
Lync filter upCritical1.3.6.1.4.1.39067.112.0.212002-

Verba Node Manager Agent

RegistrationFailedFatal1.3.6.1.4.1.39067.113.0.113001RegistrationReady
RegistrationReadyFatal1.3.6.1.4.1.39067.113.0.213002-

Verba CDR Importer Service

ImportFailureCritical1.3.6.1.4.1.39067.114.0.114001-
RecordFailureError1.3.6.1.4.1.39067.114.0.214002-
RecheckFailureCritical1.3.6.1.4.1.39067.114.0.314003-
MediaLengthMismatchError1.3.6.1.4.1.39067.114.0.414004-

Verba Centile Connector Service

DiskAccessCritical1.3.6.1.4.1.39067.150.0.150001-
DatabaseAccessDownCritical1.3.6.1.4.1.39067.150.0.250002DatabaseAccessUp
DatabaseAccessUpCritical1.3.6.1.4.1.39067.150.0.350003-
UnidentifiedEnterpriseCritical1.3.6.1.4.1.39067.150.0.450004-
CallProcessingErrorCritical1.3.6.1.4.1.39067.150.0.550005-
Verba Unified Call Recorder ServiceRecProviderDownCritical1.3.6.1.4.1.39067.115.0.115001RecProviderUp
RecProviderUpCritical1.3.6.1.4.1.39067.115.0.215002-
MediaRecDownWarning1.3.6.1.4.1.39067.115.0.315003MediaRecUp
MediaRecUpWarning1.3.6.1.4.1.39067.115.0.415004-
JTAPIServiceDownCritical1.3.6.1.4.1.39067.115.0.515005JTAPIServiceUp
JTAPIServiceUpCritical1.3.6.1.4.1.39067.115.0.615006-
CallProcErrorError1.3.6.1.4.1.39067.115.0.715007-
SipTrunkDownCritical1.3.6.1.4.1.39067.115.0.815008SipTrunkUp
SipTrunkUpCritical1.3.6.1.4.1.39067.115.0.915009-
RecorderOverloadBeginWarning1.3.6.1.4.1.39067.115.0.1015010RecorderOverloadEnd
RecorderOverloadEndWarning1.3.6.1.4.1.39067.115.0.1115011-
RecorderStandbyBeginWarning1.3.6.1.4.1.39067.115.0.1215012RecorderStandbyEnd
RecorderStandbyEndWarning1.3.6.1.4.1.39067.115.0.1315013-
RecordingDirectorDownWarning1.3.6.1.4.1.39067.115.0.1415014RecordingDirectorUp
RecordingDirectorUpWarning1.3.6.1.4.1.39067.115.0.1515015-
IPCCTIPassiveError1.3.6.1.4.1.39067.115.0.1615016-
IPCCTIActiveError1.3.6.1.4.1.39067.115.0.1715017IPCCTIPassive

Verba Cisco Compliance Service

IMPNodeUpCritical1.3.6.1.4.1.39067.116.0.116001-
IMPNodeDownFatal1.3.6.1.4.1.39067.116.0.216002IMPNodeUp
MessageQueueThresholdFatal1.3.6.1.4.1.39067.116.0.516005-

Verba Media Collector and Proxy Service

RecorderUpCritical1.3.6.1.4.1.39067.117.0.117001-
RecorderDownCritical1.3.6.1.4.1.39067.117.0.217002RecorderUp
LyncFilterUpCritical1.3.6.1.4.1.39067.117.0.317003-
LyncFilterDownCritical1.3.6.1.4.1.39067.117.0.417004LyncFilterUp
RecorderOverloadBeginWarning1.3.6.1.4.1.39067.117.0.517005RecorderOverloadEnd
RecorderOverloadEndWarning1.3.6.1.4.1.39067.117.0.617006-
RecorderStandbyBeginWarning1.3.6.1.4.1.39067.117.0.717007RecorderStandbyEnd
RecorderStandbyEndWarning1.3.6.1.4.1.39067.117.0.817008-
CallProcErrorError1.3.6.1.4.1.39067.117.0.917009-
Verba Web Application Service   FailedLoginWarning1.3.6.1.4.1.39067.118.0.118001-
ApplyACLFailedError1.3.6.1.4.1.39067.118.1.118101-
ApplyCommPoliciesFailedError1.3.6.1.4.1.39067.118.1.218102-
ADSyncErrorError1.3.6.1.4.1.39067.118.2.118201ADSyncExecutedOK
ADSyncExecutedOKInfo1.3.6.1.4.1.39067.118.2.218202-
Could not send license usage to RLSError1.3.6.1.4.1.39067.118.1.318103-
Verba SMS Recorder ServiceSMS-C connection upCritical1.3.6.1.4.1.39067.119.0.119001-
SMS-C connection downCritical1.3.6.1.4.1.39067.119.0.219002SMS-C up
Verba SfB/Lync IM Filter ServiceRecorder connection downCritical1.3.6.1.4.1.39067.120.0.120001Recorder connection up
Recorder connection upCritical1.3.6.1.4.1.39067.120.0.220002-
Lync connection downCritical1.3.6.1.4.1.39067.120.0.320003Lync connection up
Lync connection upCritical1.3.6.1.4.1.39067.120.0.420004-
Lync connection inactiveCritical1.3.6.1.4.1.39067.120.0.520005-
Call Processing errorError1.3.6.1.4.1.39067.120.0.620006-
Configuration errorError1.3.6.1.4.1.39067.120.0.720007-
Verba SfB/Lync Ethical Wall ServiceAnnouncement connection downCritical1.3.6.1.4.1.39067.121.0.121001Announcement connection up
Announcement connection upCritical1.3.6.1.4.1.39067.121.0.221002-
Lync connection downCritical1.3.6.1.4.1.39067.121.0.321003Lync connection up
Lync connection upCritical1.3.6.1.4.1.39067.121.0.421004-
Lync connection inactiveCritical1.3.6.1.4.1.39067.121.0.521005-
Call Processing errorError1.3.6.1.4.1.39067.121.0.621006-
Configuration errorError1.3.6.1.4.1.39067.121.0.721007-

 

 

 

 



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Page: Avaya DMCC-JTAPI Service: AESDown Page: Avaya DMCC-JTAPI Service: AESUp Page: Avaya DMCC-JTAPI Service: CallProcError Page: Avaya DMCC-JTAPI Service: MediaRecDown Page: Avaya DMCC-JTAPI Service: MediaRecUp Page: CDR Importer Service: ImportFailure Alert Page: CDR Importer Service: Media Length Mismatch Page: CDR Importer Service: RecheckFailure Page: CDR Importer Service: RecordFailure Alert Page: Centile Connector Service: CallProcessingError Alert Page: Centile Connector Service: DatabaseAccessDown Alert Page: Centile Connector Service: DatabaseAccessUp Alert Page: Centile Connector Service: DiscAccess Alert Page: Centile Connector Service: UnidentifiedEnterprise Alert Page: Cisco Central Recorder Service: CallProcError Page: Cisco Central Recorder Service: JTAPIServiceDown Page: Cisco Central Recorder Service: JTAPIServiceUp Page: Cisco Complience Service: IMPNodeDown Alert Page: Cisco Complience Service: IMPNodeUpAlert Page: Cisco Complience Service: JabberLoginTimeout Alert Page: Cisco Complience Service: JabberMessageTimeout Page: Cisco Complience Service: MessageQueueThreshold Alert Page: Cisco JTAPI Service: CallProcError Page: Cisco JTAPI Service: CUCMDown Page: Cisco JTAPI Service: CUCMUp Page: Cisco MediaSense Connector Service: CallProcError Page: Cisco MediaSense Connector Service: ConnectionDown Page: Cisco MediaSense Connector Service: ConnectionUp Page: Cisco UC Gateway Recorder Service: CallProcError Page: Cisco UC Gateway Recorder Service: XCCServiceDown Page: Cisco UC Gateway Recorder Service: XCCServiceUp Page: Desktop Agent: ConnectionDown Page: Desktop Agent: ConnectionUp Page: Dial-in Recorder Service: CallProcError Page: General Alerts: Database Connection Down Page: General Alerts: Database Error Page: General Alerts: Folder Access Problem Page: General Alerts: Free Memory Low Page: General Alerts: Low Disk Space Page: General Alerts: Prerequisite Missing Page: General Alerts: Recording Inactivity Page: General Alerts: Service Down Page: General Media Recorder Service: CallProcError Page: Log File Names Page: Media Collector and Proxy Service: CallProcError Page: Media Collector and Proxy Service: LyncFilterDown Page: Media Collector and Proxy Service: LyncFilterUp Page: Media Collector and Proxy Service: RecorderDown Page: Media Collector and Proxy Service: RecorderOverloadBegin Page: Media Collector and Proxy Service: RecorderOverloadEnd Page: Media Collector and Proxy Service: RecorderStandbyBegin Page: Media Collector and Proxy Service: RecorderStandbyEnd Page: Media Collector and Proxy Service: RecorderUp Page: Node Manager Service: RegistrationFailed Page: Node Manager Service: RegistrationReady Page: Passive Recorder Service: CallProcError Page: Passive Recorder Service: Capture Down Alert Page: Passive Recorder Service: Capture Up Page: SfB-Lync Call Filter Service: AnnouncementBack Alert Page: SfB-Lync Call Filter Service: AnnouncementTimeout Alert Page: SfB-Lync Call Filter Service: LyncDown Alert Page: SfB-Lync Call Filter Service: LyncInActive Alert Page: SfB-Lync Call Filter Service: LyncUp Page: SfB-Lync Call Filter Service: MediaCollectorBack Alert Page: SfB-Lync Call Filter Service: MediaCollectorTimeout Alert Page: SfB-Lync Call Filter Service: RecorderBack Alert Page: SfB-Lync Call Filter Service: RecorderTimeout Alert Page: SfB-Lync Call Filter Sevice: CallProcessingError Page: SfB-Lync IM Filter Service: LyncDown Alert Page: SfB-Lync IM Filter Service: LyncUpAlert Page: Storage Management Service: Centera Privileged Delete Allowed Page: Storage Management Service: PolicyContinues Page: Storage Management Service: PolicyError Page: Storage Management Service: PolicyFinished Page: Undefined Error Page: Unified Call Recorder Service: CallProcessingError Alert Page: Unified Call Recorder Service: JTAPIServiceDown Alert Page: Unified Call Recorder Service: JTAPIServiceUp Alert Page: Unified Call Recorder Service: MediaRecDown Alert Page: Unified Call Recorder Service: MediaRecUp Alert Page: Unified Call Recorder Service: RecorderOverloadBegin Page: Unified Call Recorder Service: RecorderOverloadEnd Page: Unified Call Recorder Service: RecorderStandbyBegin Page: Unified Call Recorder Service: RecorderStandbyEnd Page: Unified Call Recorder Service: Recording Director Down Page: Unified Call Recorder Service: Recording Director Up Page: Unified Call Recorder Service: RecProviderDown Alert Page: Unified Call Recorder Service: RecProviderUp Alert Page: Unified Call Recorder Service: SipTrunkDown Alert Page: Unified Call Recorder Service: SipTrunkUp Alert Page: Web Application Service: AD Synchronization Error Page: Web Application Service: Could not apply recording rules Page: Web Application Service: Failed Login Attempt Page: General Alerts: Certificate is not accessible Page: General Alerts: Certificate expires Page: General Alerts: Certificate expired Page: General Alerts: Certificate not trusted Page: General Alerts: Certificate revoked Page: General Alerts: Certificate key is not accessible Page: General Alerts: Configuration Error Page: Desktop Agent: Capturing Error Page: SfB-Lync Call Filter Sevice: Configuration Error Page: Web Application Service: Apply Communication Policies Failed Page: Unified Call Recorder Service: IPCCTIActive Alert Page: Unified Call Recorder Service: IPCCTIPassive Alert Page: Verba SMS Recorder Service: SMS-C Up Page: Verba SMS Recorder Service: SMS-C Down Page: Web Application Service: Could not send license usage to RLS Page: Storage Management Service: Verint Missing Agent Associations Page: Storage Management Service: PolicyVQError Page: Web Application Service: AD Synchronization Executed OK Page: SfB-Lync IM Filter Service: LyncInActive Alert Page: SfB-Lync Ethical Wall Service: LyncInActive Alert Page: SfB-Lync Ethical Wall Service: AnnouncementTimeout Alert Page: SfB-Lync Ethical Wall Service: AnnouncementBack Alert Page: SfB-Lync Ethical Wall Service: LyncDown Alert Page: SfB-Lync Ethical Wall Service: LyncUp Page: SfB-Lync IM Filter Service: RecorderTimeout Alert Page: SfB-Lync IM Filter Service: RecorderBack Alert Page: SfB-Lync IM Filter Sevice: CallProcessingError Page: SfB-Lync Ethical Wall Filter Sevice: CallProcessingError Page: SfB/Lync Chat Recorder Service: LyncFilterDown Page: SfB/Lync Chat Recorder Service: LyncFilterUp Page: SfB-Lync IM Filter Sevice: Configuration Error Page: Copy of SfB-Lync Ethical Wall Sevice: Configuration Error