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Category: Quality Management Reports

Description

The Agents Performance Trend report shows the overall performance of one or more agents over a specified amount of time, providing the data collected from scorecards. The report shows the average scores for each agent on the configured time steps.

Filter options

AgentOnly evaluations for the selected agent(s) will be displayed
Evaluated byOnly evaluations for the selected evaluator(s) will be displayed
Evaluation formOnly evaluations for the selected evaluation form(s) will be displayed
Evaluation projectOnly evaluations for the selected evaluation project(s) will be displayed
GroupsOnly evaluations for the selected group(s) will be displayed
ScoreOnly evaluations for the selected score(s) will be displayed
Time Step

Defines the resolution of the X axis.

  • Day
  • Week
  • Month
  • Quarter
  • Year
QuestionOnly evaluations containing the selected answer(s) for selected question(s) will be displayed.

Information

  • Query Interval
  • Print Date
  • Record Count
  • User
  • Agent Average Score for each time step

Charts

  • Agents Average Scores Comparison Chart

 

Report sample