Category: Quality Management Reports
The Agents Performance Trend report shows the overall performance of one or more agents over a specified amount of time, providing the data collected from scorecards. The report shows the average scores for each agent on the configured time steps.
|Agent||Only evaluations for the selected agent(s) will be displayed|
|Evaluated by||Only evaluations for the selected evaluator(s) will be displayed|
|Evaluation form||Only evaluations for the selected evaluation form(s) will be displayed|
|Evaluation project||Only evaluations for the selected evaluation project(s) will be displayed|
|Groups||Only evaluations for the selected group(s) will be displayed|
|Score||Only evaluations for the selected score(s) will be displayed|
Defines the resolution of the X axis.
|Question||Only evaluations containing the selected answer(s) for selected question(s) will be displayed.|
- Query Interval
- Print Date
- Record Count
- Agent Average Score for each time step
- Agents Average Scores Comparison Chart