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Category: Quality Management Reports

Description

The Agents Performance Summary report shows aggregated information for each agent, providing the data collected from scorecards. The report shows summarized scoring information for each agent and comparison for group and organization average scores.

Filter options

AgentOnly evaluations for the selected agent(s) will be displayed
Evaluated byOnly evaluations for the selected evaluator(s) will be displayed
Evaluation formOnly evaluations for the selected evaluation form(s) will be displayed
Evaluation projectOnly evaluations for the selected evaluation project(s) will be displayed
GroupsOnly evaluations for the selected group(s) will be displayed
ScoreOnly evaluations for the selected score(s) will be displayed
QuestionOnly evaluations containing the selected answer(s) for selected question(s) will be displayed.

Information

  • Query Interval
  • Print Date
  • Record Count
  • User
  • Agent Name
  • Agent Average Score
  • Group Average Score
  • Organization Average Score
  • Agent - Group Average Score Difference
  • Agent - Organization - Average Score Difference
  • Number Of Evaluations
  • Last Evaluation Date and Time

Charts

  • Agents Average Scores Comparison Chart

 

Report sample